Sales Coordinator

Balanceclaims; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Balance Platform, LLC is seeking a Sales Coordinator to support sales and client onboarding. This role handles inbound lead qualification, appointment setting, and main line calls, helping the sales team close deals.

It’s an admin-and-support seat designed to learn the business from the inside and grow into outbound sales over time. The ideal candidate is organized, detail-oriented, with strong communication skills.

Qualifications

• Excellent verbal and written communication skills.
• Ability to handle multiple inbound touchpoints with attention to detail.
• Interest in growing into outbound sales, account management, or estimating.

Responsibilities

• Lead qualification: screen inbound leads and determine fit.
• Appointment setting: schedule calls and meetings for sales team.
• Inbound call management: serve as primary contact for main line inbound calls.
• Client onboarding & implementation: assist with onboarding and initial setup after conversion.
• Revenue enablement support: assist revenue team as needed.
• Track metrics and KPIs: monitor call volume and leads quality.

Skills

Verbal & written communication

Phone etiquette

Detail-oriented

Multitasking

Tools

HubSpot

Microsoft Office

Job description

About Balance Platforms, LLC

Balance Platform, LLC (https://balanceclaims.com) is a Business Process Outsourcing (BPO) firm and Third Party Administrator (TPA) that is focused on assisting contractors and businesses to offload the management of their construction job file administration work. This includes both the estimates and supplements work processes as well as other associated ancillary functions. We partner with most of the leading technology platforms and vendors in the contractor services space to deliver thorough, compliant, and timely construction job file management. This allows our clients to focus on selling, building, and billing. Acting as a direct extension of our clients, we work within their platforms and processes to provide seamless and timely delivery with a focus on customer service and business process.

Job Summary

We are seeking a Sales Coordinator to support our sales and client onboarding functions. This role handles inbound lead qualification and appointment setting for the sales team or Account Executives to close, manages main line inbound calls, and assists with client setup once a deal closes. It's an admin-and-support seat on the sales side, not a closing role, built for someone who wants to learn the business from the inside and grow into a direct sales position over time.

Responsibilities and Duties

• Lead Qualification: Field inbound leads, ask the right screening questions, and determine fit and readiness before handing off.
• Appointment Setting: Schedule and coordinate qualified calls and meetings for the sales team or Account Executives to close.
• Inbound Call Management: Serve as a primary point of contact for main line inbound calls, routing and resolving as appropriate.
• Client Onboarding & Implementation: Assist with onboarding tasks and initial account setup once a lead converts to a client, including implementation support when requested.
• Revenue Enablement Support: Support the revenue enablement team as necessary.
• Metrics & KPIs: Maintain target metrics around call volume, meetings set, and lead quality passed to sales.

Qualifications and Skills

• Strong verbal and written communication skills; comfortable on the phone.
• Detail-oriented and organized; able to manage multiple inbound touchpoints at once.
• Familiarity with HubSpot and Microsoft Office Suite a plus.
• No prior sales experience required, but an interest in growing into outbound sales, account management, estimating, or supplementing is a plus.