Sales Coordinator

Socket.dev; Goleta (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Parental Leave

Vacation, Sick and Holiday Pay

Life Insurance

AD&D Insurance

Short Term Disability

Long Term Disability

401k Retirement Plan

Job summary

El Capitan Canyon Resort is seeking a Sales Coordinator to handle group inquiries, prepare proposals and contracts, and coordinate lodging, meeting space, and resort activities. You’ll report to the Sales Director and work closely with clients from school and adventure groups to corporate events and destination weddings.

The role emphasizes excellent administrative skills, strong communication, and the ability to maximize revenue through upselling while maintaining high service standards at a

Qualifications

• 1+ year of direct, related administrative experience; luxury hotel sales, marketing and/or hotel operations experience is preferred.
• Strong administrative skills including accurate and timely filing, proofreading and editing documents, managing multiple calls, faxing, mailing, emailing and ability to create various business documents.
• Typing skills of at least 50 words per minute.
• Effective verbal and written communication with all levels of staff and guests in a friendly, service-oriented manner.

Responsibilities

• Answering phones and directing inquiries to appropriate managers.
• Assist in preparation and confirmation of client proposals and contracts.
• Generate daily/weekly reports using resort systems; Delphi experience preferred.
• Coordinate banquet and meeting space; liaise between sales, resort departments and customers.
• Maintain clear interdepartmental communication and assist in promoting the resort and securing re-bookings.

Skills

Administrative experience

Typing 50 wpm

MS Office proficiency

Delphi knowledge

Tools

Delphi

MS Office

Word

PowerPoint

Excel

Job description

Do you enjoy the outdoors and working with people? Located just 15 minutes north of Santa Barbara or 20 minutes south of Buellton, California, El Capitan Canyon Resort may have the opportunity you have been seeking. Join our team working with clients who are planning a group stay at the resort. Our clientele includes a variety of market segments from school and adventure groups to corporate clients and destination weddings. We offer a luxury glamping experience on 300 acres in a stunning natural environment. Reporting to the Sales Director, the Sales Coordinator will work with group inquiries to secure various aspects of their stay on property from lodging reservations to meeting space and resort activities.

Duties and Responsibilities

• Answering phones and directing incoming leads or inquiries to appropriate managers.
• Assist in the preparation and confirmation of client proposals and contracts.
• Responsible for daily/weekly reporting duties via current resort systems: working knowledge of Delphi preferred.
• Prepares all event documentation and coordinates with sales, resort departments and customers to ensure a consistent, high-level service.
• Recognizes opportunities to maximize revenue by up selling and offering enhancements.
• Meet and greet onsite contacts.
• Acts as liaison between sales and customers throughout the event process.
• Conduct a professional, thorough site inspection of the resort with clients, exhibiting key features and benefits of the property.
• Proactively identifies operational challenges associated with the events and works with the Director and customers to solve these challenges and/or develop alternative solutions.
• Coordinates banquet and meeting space for assigned groups.
• Maintains clear and consistent communication with the Banquet and Events Manger throughout the event with not only the client, but all resort guests’ experience in mind.
• Develop and maintain effective interdepartmental communication among all departments on behalf of the Group Sales Team.
• Assist sales staff in promoting the resort, developing leads and securing re-bookings.
• Use property’s computerized sales management system to manage the resorts business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
• Perform any other job-related duties as assigned.

Requirements

• Must possess 1+ year of direct, related administrative experience; luxury hotel sales, marketing and/or hotel operations experience is preferred.
• Must have strong administrative skills including (but not limited to): accurate and timely filing, proofreading and editing documents, managing multiple incoming telephone calls, faxing, mailing, emailing and ability to create various business documents.
• Typing skills of at least 50 words per minute.
• Must be able to effectively communicate both verbally and written with all levels of team members and guests in an attentive friendly, courteous and service oriented manner.
• Computer proficiency is required with proven abilities in MS Office, Word, Power Point, Excel; those with prior experience utilizing Delphi will be strongly favored.
• Maintain regular attendance in compliance with El Capitan Canyon Resort standards, as required by scheduling, which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming.
• Must possess superior multi-tasking skills and the ability to work well in a fast-paced environment.

Benefits

We are looking to hire the most highly qualified people and provide a competitive benefits package which include:

• Paid Parental Leave
• Health Insurance
• Dental Insurance
• Vision Insurance
• Vacation, Sick and Holiday Pay
• Company Basic Life Insurance
• Company paid Accidental Death & Dismemberment
• Company paid Short Term Disability
• Company paid Long Term Disability
• 401k Retirement Plan

Remote: No

Housing Provided: No