Group Sales Coordinator — Luxury Resort

El Capitan Canyon; Goleta (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Vacation, Sick and Holiday Pay

Company Basic Life Insurance

Company paid Accidental Death & Dismem

Company paid Short Term Disability

Company paid Long Term Disability

401k Retirement Plan

Job summary

El Capitan Canyon Resort, located near Santa Barbara, seeks a Sales Coordinator to assist the Sales Directors and Managers with day-to-day organizational tasks for group bookings and events.

You will handle inquiries, prepare proposals, coordinate with resort departments, and help maximize revenue through up-selling while maintaining top-tier service for clients and guests. This role requires strong admin skills and multi-tasking in a luxury hospitality setting.

Qualifications

• Must possess 1+ year of direct, related administrative experience; luxury hotel sales, marketing and/or hotel operations experience is preferred.
• Must have strong administrative skills including: accurate and timely filing, proofreading and editing documents, managing multiple incoming telephone calls, faxing, mailing, emailing and ability to create various business documents.
• Typing skills of at least 50 words per minute.
• Must be able to effectively communicate both verbally and written with all levels of team members and guests in an attentive friendly, courteous and service oriented manner.
• Computer proficiency is required with MS Office, Word, Power Point, Excel; those with prior experience utilizing Delphi will be strongly favored.
• Maintain regular attendance in compliance with El Capitan Canyon Resort standards, as required by scheduling, which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming.
• Must possess superior multi-tasking skills and the ability to work well in a fast-paced environment.

Responsibilities

• Answering phones and directing incoming leads or inquiries to appropriate managers.
• Assist in the preparation and confirmation of client proposals and contracts.
• Responsible for daily/weekly reporting duties via current resort systems: working knowledge of Delphi preferred.
• Prepares all event documentation and coordinates with sales, resort departments and customers to ensure a consistent, high-level service.
• Recognizes opportunities to maximize revenue by up selling and offering enhancements.
• Meet and greet onsite contacts.
• Acts as liaison between sales and customers throughout the event process.
• Conduct a professional, thorough site inspection of the resort with clients, exhibiting key features and benefits of the property.
• Proactively identifies operational challenges associated with the events and works with the Director and customers to solve these challenges and/or develop alternative solutions.
• Coordinates banquet and meeting space for assigned groups.
• Maintains clear and consistent communication with the Banquet and Events Manger throughout the event with not only the client, but all resort guests’ experience in mind.
• Develop and maintain effective interdepartmental communication among all departments on behalf of the Group Sales Team.
• Assist sales staff in promoting the resort, developing leads and securing re-bookings.
• Use property’s computerized sales management system to manage the resorts business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
• Perform any other job-related duties as assigned.

Skills

Administrative experience

Typing 50 wpm

Communication skills

Multi-tasking

Fast-paced environment

Tools

MS Office

Word

PowerPoint

Excel

Delphi

Job description

El Capitan Canyon Resort, located near Santa Barbara, seeks a Sales Coordinator to assist the Sales Directors and Managers with day-to-day organizational tasks for group bookings and events.

You will handle inquiries, prepare proposals, coordinate with resort departments, and help maximize revenue through up-selling while maintaining top-tier service for clients and guests. This role requires strong admin skills and multi-tasking in a luxury hospitality setting.