Sales Coordinator

Casa Costera Apartments by Marriott; Carolina (PR); On-site; USD 34,000 - 48,000; Full time

Job summary

Casa Costera Apartments by Marriott is seeking a Sales Coordinator to support the sales team in a busy hotel environment. You will handle administrative tasks, client communications, and scheduling, ensuring smooth operations across front-desk and sales staff.

The ideal candidate has hospitality experience, strong Microsoft Office skills, and fluency in Spanish and English. This role offers growth within a dynamic hospitality team and a commitment to delivering exceptional guest experiences.

Qualifications

• Hospitality experience in guest services, reservations, or sales.
• Proficient in Microsoft Word, Outlook, Excel, and PowerPoint.
• Strong communication and interpersonal skills with a customer-focused approach.
• Bilingual in Spanish and English to serve diverse clients.
• Excellent organizational and time management abilities.

Responsibilities

• Answer phones and emails; follow up with group and corporate clients.
• Book groups; manage correspondence and check-in weekday morning groups.
• Maintain master events schedule and document events.
• Develop and manage sales databases.
• Support office operations and the sales team.
• Welcome guests to the sales office and address inquiries.
• Provide support for reports and presentations.
• Coordinate credit card authorizations, rooming lists, and group arrival details.
• Research potential accounts and schedule client visits.
• Prepare and type contracts; conduct site tours.
• Perform market research to identify leads.
• Send sales kits and brochures to prospects.

Skills

Bilingual Spanish & English

Communications

Organizational skills

Phone etiquette

Tools

Microsoft Word

Outlook

Excel

PowerPoint

Job description

The Sales Coordinator plays a crucial role in supporting the sales team by managing administrative tasks and facilitating smooth communication with clients and staff. Our hotel operates 24/7, and team members must be flexible and ready to adapt their schedules based on business demands.

Key Responsibilities:

• Client Communication: Answer phones and emails, proactively following up with group and corporate clients until contact isestablished.
• Group Management: Book groups,maintaincorrespondence, check in weekday morning groups, andassistwith any needs throughout the morning.
• Event Coordination: Maintainthe master events schedule to ensure all upcoming events are properly documented and organized.
• Database Management: Develop and manage all sales databases, ensuring they are updated accurately and efficiently.
• Office Administration: Ensure smooth office operations and administration, providingsupport to the sales department as needed.
• Guest Reception: Welcome gueststothe sales office and address general inquiries promptly, extending beyond the capabilities of the voicemail system.
• ReportingSupport: Provide word processingsupport to Sales Managers for special reports and presentations asrequired.
• Document Coordination: Coordinate all credit card authorization forms, rooming lists, group arrival details, direct bill applications, and tax-exempt forms.
• Account Research: Assistthe sales team by researching and prospecting new accounts for potential business opportunities.
• SchedulingSupport: Help schedule new client visits for sales representatives and arrange travel accommodations when necessary.
• Contract Preparation: Prepare and type contracts for client agreements.
• Site Tours: Conduct site tours for potential clients,showcasingthe hotel’s offerings and facilities.
• Market Research: Conduct internet market research toidentifypotential leads and opportunities.
• Sales Outreach: Make sales calls and send out sales kits and brochures to prospective clients.

Qualifications:

• Previousexperience inhospitality in roles like guest services, reservations orsales, and/or customer service isrequired.
• Proficient in computer programs including Microsoft Word, Outlook, Excel, and PowerPoint.
• Strong communicationand interpersonal skills,demonstratingdiplomacy, tact, and a customer-focused approach.
• Professional phone manner with the ability to interact effectively with staff, guests, the media, high-profile clients, and external parties in both Spanish and English.
• Exceptional organizational and time management skills, with proven ability to prioritize and manage multiple tasks, projects, and deadlines effectively.
• Fully bilingual in Spanish and English tofacilitatecommunication with a diverse clientele.

Why Join Us?

• We offer a dynamic andsupportive work environment.
• Opportunities for growth and professional development within the hospitality industry.
• Be part of a team committed to excellence and delivering exceptional guest experiences.