Sales Coordinator

MaineGuide; Auburn, Northern (ME, KY); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Paid training

Vision insurance

Job summary

MaineGuide is seeking a Sales Coordinator/Receptionist at our Auburn, Maine headquarters to support the sales team, prepare quotes, process orders, and track orders. You will manage front desk duties, answer phones, and assist vendors and customers to ensure satisfaction.

The role requires at least two years in sales support and administrative work, strong MS Office and Excel skills, and a high school diploma (associate degree preferred). On-site position with comprehensive benefits.

Qualifications

• Two years of sales support and administrative experience required.
• Strong customer service skills with direct customer/vendor interaction.
• Excellent communication, writing and arithmetic skills.

Responsibilities

• Assist customers in person or by phone with inquiries, orders, and referrals to sales staff.
• Answer phones and greet walk-ins at the front desk.
• Quote products for internal and external sales teams on a daily basis.
• Support outside sales staff with information requests, quotes, order status, etc.
• Develop product knowledge to aid sales efforts and resolve customer concerns.

Skills

Sales support

Customer service

Communication

Attention to detail

Excel

Education

High school diploma or GED

Associates degree preferred

Tools

Microsoft Navision

Job description

POSITION SUMMARY

The Sales Coordinator is responsible for supporting all efforts within the sales department including product and vendor research, preparation of quotes, completion of orders and order tracking. This position ensures customer satisfaction and retention by following up with sales staff, vendors and customers on all open transactions. This position is also responsible for answering the phone as well as greeting walk-ins at the front desk. The Sales Coordinator/Receptionist reports directly to the Inside Sales Manager. This position works closely with department managers, outside sales staff, internal staff and vendors. This position works in office at W.D. Matthews headquarters in Auburn, Maine. This position requires extensive use of Microsoft Office Suite and Microsoft Navision. The Sales Coordinator/Receptionst requires a high level of computer ability and is required to have a minimum of two years of sales support and administrative experience. This position requires a high school diploma, but preferably and associates degree in business or related field.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Work with customers both in person or via phone calls to assist with inquiries, order placement or making referrals to territory sales staff for follow up assistance
• Answering phones and greeting walk ins at the front desk
• Daily quoting of allied equipment for internal and external sales staff
• Work with outside sales staff to support requests for information, quotes, order status, etc.
• Continual development of product knowledge and understanding to support sales efforts
• Identify and work with management to resolve customer concerns
• Work with team to achieve sales goals
• ERP System Responsibilities: purchasing document processing, supporting documentation, customer invoicing document processing and monthly reconciliation
• Work closely with logistics to ensure timely delivery of units
• Assist in sales department as needed with marketing/promotional items preparing, distributing and inventory count
• Research and develop an understanding of specific product attributes and commonly sold items
• Other duties as assigned

QUALIFICATIONS

Experience and Skill Requirements:

• At least two years of sales support and administrative experience
• Strong customer service skills, experience working directly with customers and vendors
• Strong communication, writing and arithmetic skills
• Attention to detail and strong organizational skills
• Strong computer skills including knowledge of Microsoft Office, specifically Excel

Education Requirements:

• Highschool diploma or GED
• Associates degree in business or related field preferred

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person