Sales Coordinator

Muckleshoot Casino Resort; Auburn (WA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonuses twice yearly

Medical insurance

Dental & Vision

Meals provided

Parking

Job summary

Muckleshoot Casino Resort in Auburn, WA, seeks an experienced Catering Sales/Events professional to exemplify guest service excellence and support planning for meetings and events. You will handle proposals, contracts, BEOs, and site visits, while coordinating telemarketing and client communications to drive business generation.

Responsibilities include on-site coordination, keeping accurate PM and master files, and ensuring room setups, lighting, AV, and signage meet client expectations.

Qualifications

• Class III gaming license required.
• 2 years event coordination in large F&B department.
• 2 years experience in high-volume Banquet/Catering operations.
• 1 year of fine dining service required.
• WA Health Card/Food Handlers Permit valid.
• Liquor Service Permit valid.

Responsibilities

• Provide excellent guest service and professional conduct aligned with the resort values.
• Support Catering Sales Manager with proposals, contracts, BEOs and resumes.
• Assist in business generation through telemarketing, appointments, site visits and inquiries.
• Coordinate and verify on-site delivery per group plans and instructions.
• Maintain account ledgers and organize master/PM files for groups.
• Coordinate event signage and room setup requirements to meet client expectations.
• Communicate event details clearly to clients and property operations.

Skills

Guest service

Professionalism

Event planning

Sales support

Telemarketing

Contract management

BEOs

Job description

Description

What's In It For You

• Competitive salary of $25.10/hr. with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long‑term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans.

What You'll Do

• Exemplifies Muckleshoot Casino Resort's values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort.
• Serve as meeting and event planning advocate and liaison.
• Handle all administrative duties required by the Catering Sales Manager to include, but not limited to proposals, contracts, BEOs and resumes.
• Assist in business generation by telemarketing; setting appointments and site visits; conducting cold calls and general inquiries via email/phone.
• Verify on-site delivery of products and serves according to group plans/instructions.
• Record prospects and accounts.
• Organize account files, including master files, outstanding invoice file and post business file.
• Coordinate event signage.
• Maintain PM account ledger by keeping track of all open PM accounts.
• Ensure group planning and event system is updated and accurate.
• Advise client on the status of events and functions including items pending and action items.
• Utilize software for generation of necessary program documents to include but not limited to pass on reports, BEO's, post event report and change logs. Coordinate changes as necessary.
• Ensure event knowledge by attending planning meetings and reviewing group resumes and banquet event orders prior to group arrival.
• Collaborate with Banquet staff to verify issues are identified and resolved.
• Attend planning visits, tie‑down meetings and any internal meetings related to security, parking, or production.
• Proactively resolve potential events or room set issues.
• Utilize available resources to meet client requests or resolve client issues.
• Verify that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.
• Coordinate and communicate event details both verbally and in writing to the client and property operations.
• Use personal judgement and expertise to enhance client experience.
• Remains available to solve problems and/or suggest alternatives to previous arrangements.
• Send out all "thank you" letters to departing groups.
• Assist Catering Sales Manager with special projects.
• Create, maintains, and facilitates a positive work environment; promotes positive team member relations and reports issues to the appropriate personnel.
• Other duties as assigned.

What You'll Bring

• Ability to obtain a Class III B gaming license.
• 2 (two) year event coordination experience within a large multi‑faceted food and beverage department.
• Minimum 2 (two) years' experience working in a variety of capacities within a high‑volume Banquet/Catering operation
• 1 (one) year of fine dining service required.
• Must maintain a valid WA State Health Card/Food Handlers Permit.
• Must maintain a valid Liquor Service Permit.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.