Sales Coordinator

Muckleshoot Casino; Auburn, Northern (WA, KY); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Free meals

Covered team member parking

Employer-paid life insurance

Long-term disability

Vision coverage

Job summary

Muckleshoot Casino Resort in Auburn, WA is seeking a Catering Sales/Events Coordinator to lead planning and execution of corporate and social events. You will handle proposals, contracts, and resumes, coordinate site visits, telemarketing, and client communications to generate business while delivering exceptional guest service.

The role requires 2+ years in a large banquet/catering operation, 1 year of fine dining, and valid WA health and liquor permits.

Qualifications

• 2+ years event coordination experience within a large multi-faceted food and beverage department.
• Minimum 2 years’ experience working in a variety of capacities within a high-volume Banquet/Catering operation
• 1 year of fine dining service required.
• Must obtain a Class III gaming license.
• Must maintain a valid WA State Health Card/Food Handlers Permit.
• Must maintain a valid Liquor Service Permit.

Responsibilities

• Exemplifies Muckleshoot Casino Resort’s values and set a great example by always demonstrating guest service and professionalism.
• Serve as meeting and event planning advocate and liaison.
• Handle all administrative duties required by the Catering Sales Manager, including proposals, contracts, BEOs and resumes.
• Assist in business generation by telemarketing, setting appointments and site visits, and outbound inquiries.
• Verify on-site delivery of products and services according to group plans.
• Record prospects and accounts; organize master files and invoicing files.
• Maintain PM account ledger and ensure event planning systems are current.
• Advise clients on event status and action items; coordinate changes as needed.
• Utilize software to generate program documents such as pass-on reports, BEOs, post-event reports, and change logs.
• Attend planning visits and internal meetings related to security, parking, or production.
• Proactively resolve potential event or room set issues and meet client requests.
• Ensure room lighting, temperature, AV, and setup meet client expectations.
• Communicate event details clearly to client and property operations.

Skills

Guest service

Event coordination

Client communication

Telemarketing

Planning meetings

Proposals & contracts

Education

WA Health Card

Liquor Service Permit

Tools

BEOs

Resumes

Job description

Muckleshoot Casino Resort
2402 Auburn Way S
Auburn, WA 98002, USA

Description

WHAT'S IN IT FOR YOU

• Competitive salary of $25.10/hr.with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Variety of additional voluntary benefits and retirement plans.

WHAT YOU’LL DO

• Exemplifies Muckleshoot Casino Resort’s values and set a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort.
• Serve as meeting and event planning advocate and liaison.
• Handle all administrative duties required by the Catering Sales Manager to include, but not limited to proposals, contracts, BEOs and resumes.
• Assist in business generation by telemarketing; setting appointments and site visits; conducting cold calls and general inquiries via email/phone.
• Verify on-site delivery of products and serves according to group plans/instructions.
• Record prospects and accounts.
• Organize account files, including master files, outstanding invoice file and post business file.
• Maintain PM account ledger by keeping track of all open PM accounts.
• Ensure group planning and event system is updated and accurate.
• Advise client on the status of events and functions including items pending and action items.
• Utilize software for generation of necessary program documents to include but not limited to pass on reports, BEO’s, post event report and change logs. Coordinate changes as necessary.
• Ensure event knowledge by attending planning meetings and reviewing group resumes and banquet event orders prior to group arrival.
• Collaborate with Banquet staff to verify issues are identified and resolved.
• Attend planning visits, tie-down meetings and any internal meetings related to security, parking, or production.
• Proactively resolve potential events or room set issues.
• Utilize available resources to meet client requests or resolve client issues.
• Verify that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.
• Coordinate and communicate event details both verbally and in writing to the client and property operations.
• Use personal judgement and expertise to enhance client experience.
• Remains available to solve problems and/or suggest alternatives to previous arrangements.
• Send out all “thank you” letters to departing groups.
• Assist Catering Sales Manager with special projects.
• Create, maintains, and facilitates a positive work environment; promotes positive team member relations and reports issues to the appropriate personnel.
• Other duties as assigned.

WHAT YOU’LL BRING

• Ability to obtain a Class III B gaming license.
• 2 (two) year event coordination experience within a large multi-faceted food and beverage department.
• Minimum 2 (two) years’ experience working in a variety of capacities within a high-volume Banquet/Catering operation
• 1 (one) year of fine dining service required.
• Must maintain a valid WA State Health Card/Food Handlers Permit.
• Must maintain a valid Liquor Service Permit.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.