Sales Consultant

Stateline CDJR; Somerset (MA); On-site; USD 60,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

Stateline CDJR in Somerset, MA is seeking a Sales Consultant to join the dealership team. The role combines a base hourly pay with commission and bonus opportunities, with a strong focus on customer service and product knowledge.

Responsibilities include presenting vehicles, guiding customers through the purchase and delivery process, and maintaining CSI targets while partnering with Sales Management and service departments.

Qualifications

• Self-motivated and customer-focused.
• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Clean driving record and valid driver's license.
• Automotive and sales experience is helpful but not required.
• Willingness to undergo pre-employment screening and background check.

Responsibilities

• Greet and assist customers promptly with a friendly demeanor.
• Identify customer needs through conversation and product knowledge.
• Present vehicles, demonstrate features, and accompany customers on test drives.
• Prepare sales paperwork, trade appraisals and deal jackets with Sales Managers.
• Manage the full delivery process and ensure customer satisfaction.

Skills

Self-motivated

Customer service

Communication skills

Professional appearance

Clean driving record

Driver's license

Automotive experience

Background check

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Somerset Jeep, Somerset, MA, US

Salary Range: $60,000.00 To $150,000.00 Annually

SALCONSU

1101/1102 (50/50)

Non-Exempt

Hourly + Commission with Bonus Opportunity

Vehicle Sales

$15.00 per hour

$60k - $150k based on your sales performance

Somerset CDJR is in search of a Sales Consultant to join our dealership

$15 an hour plus commision

POSITION SUMMARY

The Automotive Sales Consultant serves as the primary contact between customers and the dealership’s sales team, representing 24 Auto Group’s Core Values of Exceptional Customer Service, Honesty, Integrity & Respect in every interaction. This role is responsible for guiding customers through the purchase and delivery process with transparency, professionalism, and enthusiasm.

Sales Consultants are expected to master the dealership’s full product line, digital retail tools, and CRM system to ensure timely, accurate follow-up and the highest levels of customer satisfaction. The position works closely with Sales Management, F&I, and Service to achieve volume, gross, and CSI targets while fostering long-term relationships that build brand loyalty.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Greet and assist customers promptly with a professional, friendly demeanor.
• Identify customer needs through conversation, qualification, and product knowledge.
• Present vehicles, demonstrate features, and accompany customers on test drives.
• Prepare sales documentation, trade appraisals, and deal jackets accurately with Sales Managers.
• Manage the full delivery process:
  • Confirm vehicle readiness, fuel, cleanliness, documentation, and registration several hours before delivery.
  • Review vehicle features, warranty, and first maintenance schedule with the customer.
  • Introduce customers to the Service Department and review the Service Menu.
  • Emphasize the importance of the Customer Satisfaction Survey during delivery.
• Coordinate pickup of post-delivery items and registration documents.
• Ensure every customer interaction aligns with 24 Auto Group’s commitment to transparency and integrity.
  • Respond to customer concerns quickly and professionally to ensure complete satisfaction
  • Maintain high Customer Satisfaction Index (CSI) scores per manufacturer and dealer standards.

Compliance & Documentation

• Follow dealership and OEM policies regarding pricing, disclosure, and advertising accuracy.
• Maintain compliance with all dealership and regulatory requirements including:
  • FTC Safeguards Rule – protect all customer data and personal information.
  • Red Flags Identity Theft Program – verify identity on all credit transactions.
  • Used Car Rule – ensure the Buyers Guide is accurate and properly displayed.
• Maintain accurate deal paperwork for timely funding and audit readiness.
• Maintain a professional appearance and adhere to the dealership’s uniform and grooming standards.
• Support team members by assisting with showroom organization and vehicle display.
• Participate in ongoing product and compliance training.
• Uphold 24 Auto Group’s culture of teamwork, respect, and continuous improvement.

Qualifications

• Self-motivated
• Incredible Customer service experience
• Fantastic communication skills
• Professional, well-groomed personal appearance
• Clean driving record and valid driver's license
• Automotive and sales experience helpful (not required)
• Willing to submit to a pre-employment screening and background check

What We Offer

• Medical, Dental, Vision, Life, Disability insurance options