Sales Consultant

Precision Watches; Lower Gwynedd Township (PA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Simple IRA

Simple IRA matching

Health insurance

Paid time off

Vision insurance

Job summary

Precision Watches in Lower Gwynedd, PA, seeks a Timepiece Specialist with a passion for horology and luxury client service to elevate our client experiences. You will present, educate, and sell an exclusive range of watches and repair services to new and existing clients, build lasting relationships, and uphold Precision's exacting sales processes across in-store, phone, and digital communications.

Minimum 5 years in high-end luxury sales and luxury watch industry are required; the role offers a

Qualifications

• Minimum 5 years in luxury or high-end sales.
• At least 5 years in luxury watch industry.
• Proven experience in structured clienteling and experience standards.

Responsibilities

• Build lasting relationships with clients through personalized service reflecting the Precision brand.
• Present, educate, and sell an exclusive range of luxury timepieces and repair services to new and existing clients.
• Deliver exceptional experiences using product knowledge, interpersonal skills, and Precision's sales processes.
• Actively listen to client needs and deliver tailored recommendations with precision and care.
• Engage in disciplined follow‑up with clients using our CRM, ensuring updates meet Precision's standards.
• Maintain immaculate product displays and store environment reflecting the brand's craftsmanship.
• Respond promptly to inquiries across in-person, phone, email, text, and digital messaging.
• Stay current on watch trends and industry advancements to educate clients.

Skills

Luxury watch sales

Client relationship management

CRM platforms

Product knowledge

Communication skills

Organizational skills

Tools

Microsoft Office

Google Workspace

CRM software

POS systems

Job description

Are you a passionate watch enthusiast with a love for delivering exceptional customer experiences and building meaningful client relationships?

Precision, a leader in the luxury watch industry, is seeking a motivated, process-driven Timepiece Specialist to elevate our team. This opportunity is ideal for professionals with a passion for horology, an appreciation for precision in every client interaction, and a desire to be part of a dynamic, growing company.

In addition to a competitive base salary, we offer a lucrative commission structure, with total earning potential ranging from $80,000 to $120,000.

We are excited to announce that we are hiring for our state-of-the-art retail and watch service center in Lower Gwynedd, PA. This beautiful, modern space provides the perfect environment to showcase our curated timepiece collection and deliver a world-class client experience. Join us as we continue to set the standard in the luxury watch world.

Key Responsibilities:

• Build and nurture lasting relationships with clients by delivering personalized, attentive service that reflects the Precision brand.
• Present, educate, and sell an exclusive range of luxury timepieces and repair services to both new and existing clients.
• Deliver exceptional customer experiences by combining deep product knowledge, superior interpersonal skills, and adherence to Precision's exacting sales and client experience processes.
• Actively listen to client needs and deliver tailored recommendations with precision and care.
• Engage in consistent, disciplined follow‑up with clients using our CRM platform, ensuring all interactions, updates, and communications meet the standards of Precision's client experience protocols.
• Maintain immaculate product displays and store environment, reflecting the elegance and craftsmanship of our brand.
• Respond promptly and professionally to client inquiries across all platforms (in-person, phone, email, text, and digital messaging).
• Stay current on the latest watch trends, technologies, and industry advancements to provide valuable insights and education to clients.
• Collaborate with leadership and teammates to achieve personal and team sales goals while upholding the highest standards of Precision's experience principles.
• Follow Precision's dedicated and exacting sales processes with discipline, ensuring every interaction is executed to the standards expected of an Official Jeweler of many prestigious Swiss brands.

Your Profile:

• A genuine passion for luxury watches and a deep appreciation for horology.
• A deep understanding of the luxury watch market, including the ability to confidently navigate value discussions and educate clients on brand positioning, models, and market trends.
• Proven success in luxury sales, with a focus on building long-term client relationships and delivering unparalleled customer service.
• Strong organizational skills and comfort executing Precision's exacting sales and client experience processes.
• Outstanding soft skills, including active listening, empathy, and persuasive communication.
• A proactive, disciplined, and client‑first mindset with the ability to execute a structured sales process to Precision's standards.
• High attention to detail and a commitment to excellence in every interaction.
• Exceptional written and verbal communication skills.
• Proficiency in Microsoft Office, Google Workspace, and CRM platforms.
• High level of professionalism, adaptability, and a personal drive to exceed goals and deliver memorable client experiences.

Experience Required:

• Minimum of 5 years in high-end or luxury sales with a proven track record of success.
• At least 5 years of experience in the luxury watch industry or comparable luxury goods category.
• Demonstrated expertise as a Luxury Sales Professional, including strict adherence to structured clienteling and experience standards.

At Precision, you will be part of a collaborative, high-performance team in a modern, upscale environment where your expertise is valued, your contributions are recognized, and your passion for watches is celebrated.

We are dedicated to fostering long-term client relationships and providing exceptional experiences, making our store the pinnacle of craftsmanship, style, and service.

Job Type: Full-time

• Simple IRA
• Simple IRA matching
• Health insurance
• Paid time off
• Vision insurance