Sales Consultant

Kele, Inc.; Dallas (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

HSA

FSA (medical and dependent care)

401(k) with employer match up to 4%

Disability coverage (short/long term)

Life and AD&D insurance

Job summary

Kele, Inc. is seeking a Sales Consultant to assist customers at the branch sales counter, over the phone, and via email. You will provide quotes, enter orders, and support the branch team to meet customer expectations and drive sales.

The role emphasizes exceptional customer service, product expertise, and the ability to navigate the company catalog and website. Strong communication skills are essential at the Dallas location.

Qualifications

• Proven customer service experience in a retail or branch setting.
• Ability to provide quotes, enter orders, and respond to inquiries.
• Strong communication skills and product knowledge.
• Comfort with navigating the company website and catalog.

Responsibilities

• Assist walk-in customers and respond to inbound calls and emails.
• Provide quotes and process orders with accuracy.
• Enter orders from multiple channels including phone, fax, mail, and PO portal.
• Support outside sales team on medium to large projects.
• Resolve customer issues to ensure satisfaction.
• Maintain knowledge of products and promotions.

Skills

Customer service

Communication

Sales support

Product knowledge

Education

High school diploma or equivalent

Tools

CRM software

Order management system

Email communication

Phone sales

Job description

Founded in 1983, Kele Inc. is a leading distribution, and solutions partner with national reach and a global presence. Built around our customers and powered by our people, Kele provides millions of in-stock parts from more than 300 brands to drive automation & efficiency in nearly every type of facility, from office towers and factories to data centers and hospitals.

Our goal is to empower progress for maintenance managers, engineers, contractors, and all those building the future. We do this by delivering parts rapidly, providing custom assemblies upstream, and offering unmatched support to ensure projects run smoothly and downtime is minimized.

With 12 locations nationwide and headquarters in Tennessee, Kele combines deep technical expertise, rapid logistics, and a solutions-first mindset to help customers simplify supply chains, meet tight schedules, and deliver high-quality outcomes.

Kele fosters a culture rooted in collaboration, innovation, and customer obsession, empowering associates at every level to contribute, grow, and make a meaningful impact.

Sales Consultant

Summary

The primary role of the Sales Consultant is to work with all branch team members to proactively meet our customers’ expectations by delivering exceptional customer service at the branch sales counter, over the phone, and via email.

Essential Duties And Responsibilities

• Assist walk-in customers and respond to inbound sales calls and emails
• Place outgoing phone calls to customers to obtain required information to complete the sale of a previously ordered product or service
• Provide quotes, order entry, order follow up, product and application information and other requests as required by the customer
• Address all sales backlog issues to ensure accurate and expedient order shipment
• Accurately enter and acknowledge orders placed via phone, fax, mail, e-mail and/or customer’s electronic PO portal
• Proactive problem solve for customers who have experienced an error with their order and follow up to ensure customer satisfaction
• Assist customers with use and navigation of the company website and catalog
• Handle literature requests for pricing, data sheets and other requested information
• Resolve customer concerns pertaining to products and services
• Support outside sales team as needed through product selection support, quoting, estimating and order creation for medium and large-scope projects
• Supporting automation contractors with software licensing
• Develop a thorough knowledge of products in the company catalog and other products our vendors offer
• Participate in training opportunities and self-study to increase product and industry knowledge and improve personal performance

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, an individual must have a general working knowledge of the BAS industry to include the role of the company’s customers, consultants, contractors, and end users as well as a basic knowledge of BAS applications and products and/or have complete knowledge of the company catalog. The individual must also be able to demonstrate proficiency in customer service skills.

Educational Requirement

High school diploma or equivalent

Physical Requirements

While performing the duties of this position, the employee is regularly required to communicate verbally and audibly; use hands and fingers to handle, feel, or operate equipment; and reach with hands and arms. Manual dexterity sufficient to perform computer and keyboard functions is required. The employee must be able to sit, stand, and walk for extended periods throughout the workday. The position requires the ability to lift and/or move up to 20 pounds on a regular basis and up to 70 pounds occasionally. Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Kele Companies offers all full-time associates the following benefits and perks:

• Medical, vision, and dental insurance
• HSA
• FSA (medical and dependent care)
• 401(k) with employer match up to 4% with immediate vesting
• Employer-paid short- and long-term disability coverage
• Employer-paid basic life and AD&Dinsurance; supplemental life for employees and dependents available
• Paid time off andpaid holidays
• Tuition reimbursement