Sales Consultant

Farmers Home Furniture; Aberdeen (NC); On-site; USD 28,000 - 42,000; Full time

Job summary

Farmers Home Furniture in Aberdeen, NC is seeking a proactive Retail Sales Associate to help customers select home furnishings and meet store goals. You will advise on quality and style, present products, and maintain merchandising standards.

You will also handle sales orders, price verification, and CRM updates while assisting with deliveries and customer communications. Experience in retail sales and strong interpersonal skills are essential.

Qualifications

• Experience in retail sales and customer service.
• Ability to meet sales quotas and targets.
• Strong communication and interpersonal skills.

Responsibilities

• Advise customers on quality, style, or value of home furnishings.
• Maintain sales area cleanliness and product presentation.
• Verify prices and process sales orders accurately.
• Assist with delivery/pickup scheduling and documentation.
• Conduct telemarketing-based prospecting calls and keep CRM updated.

Skills

Customer service

Sales experience

Communication

Prospecting calls

Tools

CRM system

Job description

and#10;The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this Classification. Other Duties May Be Required And Assigned.

• Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals.
• Advises customer on quality, style, or value of home furnishings merchandise and in selecting appropriate items.
• Develops expertise in customer experience and sales execution to properly meet the needs of the customer.
• Verifies prices are correct and each item is accounted for on sales orders.
• Calculates sales discount as warranted in determining sales write up.
• Prepares and/or places tags on merchandise; places tags on all merchandise especially for sales promotions.
• Sets up advertising displays and/or arranges merchandise on counters and sales floor to promote sales; stocks shelves, counters, tables and other sales areas with merchandise.
• Loads pick-ups as needed and obtains customer signature on receipt for pickup.
• Attempts to resolve customer complaints regarding delivery of damaged or incorrect merchandise.
• Makes sales prospecting calls via telephone utilizing various telemarketing sales techniques; maintains accurate records in the CRM system. Updates and maintains accurate customer records and activity within the CRM system.
• Handles customer inquiries in person or via telephone.
• Attends scheduled sales meetings.
• Regularly inspects and maintains assigned sales area for cleanliness and orderliness; cleans shelves, counters, and floor displays.
• Assists customer in completion of credit application, answers questions regarding Company/store policy and/or procedures.
• Sets up delivery or pickup times with customers and documents appropriately.
• Composes and sends thank-you notes to customers for their business.