Sales Clerk

ABM Industries; Newark (AR); On-site; USD 28,000 - 37,000; Full time

Job summary

ABM Industries is seeking a Sales Customer Service Clerk to audit, track, and address parking payment activities as directed by the Audit Supervisor. This role also handles patron and client concerns related to daily payment issues.

You will maintain accurate records, meet daily, weekly, and monthly reporting requirements, and identify trends to recommend solutions. Proficiency in Word/Excel and strong communication are essential; 3+ years in customer service or auditing preferred.

Qualifications

• 3+ years of related customer service or auditing experience preferred.
• Proficiency in Word and Excel and strong written/verbal communication.

Responsibilities

• Audit, track, and address parking payment activity per Audit Supervisor.
• Respond to and resolve patron and client concerns daily.
• Maintain accurate records and reports in a timely manner.
• Communicate clearly with patrons/clients regarding issues and resolutions.
• Meet daily, weekly, and monthly reporting requirements.
• Identify trends and recommend solutions.
• Participate in client meetings to discuss concerns and refunds improvements.

Skills

Customer service

Auditing

Microsoft Word

Microsoft Excel

Analytical skills

Communication skills

Tools

Microsoft Word

Microsoft Excel

Job description

The Sales Customer Service Clerk is responsible for auditing, tracking, and addressing parking payment activities as directed by the Audit Supervisor. This role also involves handling patron and client concerns related to daily payment issues.

Pay: $23.43/hr

• The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Front Line Team Members | Programa de Beneficios de ABM

• Audit, track, and address parking payment activity in accordance with the Audit Supervisor’s instructions.
• Respond to and resolve patron and client concerns received each day.
• Maintain accurate records and reports in a timely manner.
• Communicate clearly and professionally with patrons and clients regarding issues and resolutions.
• Meet daily, weekly, and monthly reporting requirements.
• Identify trends in customer concerns and recommend solutions.
• Participate in meetings with clients to discuss customer concerns and process improvements related to refunds.

• Proficiency in Microsoft Word and Excel.
• Strong analytical and trend-recognition skills.
• Effective problem-solving abilities with a customer-focused approach.
• Excellent written and verbal communication skills.
• Ability to manage and meet recurring reporting deadlines.
• Comfortable speaking in meetings and presenting findings or updates.
• Minimum 3 years of related customer service or auditing experience preferred

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world‑class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post‑military career opportunities across ABM.

For more information, visit www.abm.com