Sales Center Representative

Goldfish Swim School Milford; Milford (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Salary range: $16.75–$20/hour

Employee discounts (lesson discounts)

Job summary

Goldfish Swim School Milford is seeking a friendly Sales Center Representative in Milford, MA. You’ll be the first point of contact for families, guiding them to lessons, answering questions, and helping enroll while meeting sales goals in a fast-paced environment.

You’ll work at the onsite sales center, manage messages, follow up on warm leads, keep notes organized, and coordinate with the team on schedule availability. Training includes CPR/AED/First Aid and lifeguard certifications.

Qualifications

• Must have strong customer service skills.
• Sales experience preferred.
• Proficient with Word/Excel and other systems.
• Thrives in a fast-paced environment.
• Excellent communication and organization.
• High school diploma or GED; Bachelor's preferred.
• CPR/AED/First Aid training provided.

Responsibilities

• Handle inbound and outbound communications with families.
• Explain programs and pricing to prospective customers.
• Complete registrations and update customer records.
• Support team with scheduling and enrollment-related tasks.

Skills

Customer service

Sales experience

Computers

Fast-paced

Communication

High school diploma

CPR/AED/First Aid

Education

High school diploma/GED

Bachelor’s preferred

Job description

The Opportunity

As a Sales Center Representative in Milford, MA, you’re the friendly first point of contact for families who call, text, or email—helping them get answers, choose lessons, and complete enrollment. This role exists to deliver fast, accurate support while meeting sales goals and keeping every interaction upbeat and professional.

Key responsibilities include handling inbound/outbound communications, explaining programs and pricing, completing registrations, updating customer records, and supporting other tasks tied to each swimmer’s experience.

Required qualifications/skills:

• Strong customer service skills
• Prior sales experience
• Comfortable using computers and multiple platforms (Word/Excel and other systems)
• Able to thrive in a fast-paced environment
• Excellent communication and organization
• High school diploma/GED required (Bachelor’s preferred)
• CPR/AED/First Aid and Lifeguard certification provided in training

A Typical Shift

You’ll settle in at the onsite sales center, log into your systems, and start the day by checking messages and following up on warm leads. Between conversations, you’ll keep notes organized, coordinate with the team on schedule availability, and stay on top of changes that affect families. The pace can move quickly, so you’ll reset often—taking a breath, refocusing, and bringing the same calm, upbeat tone to each interaction. By the end of your shift, you’ll review what was closed, what needs a next step, and hand off any open items so the next teammate can pick up smoothly.

Perks That Matter

• Competitive salary: $16.75–$20/hour
• Employee discounts (including lesson discounts for child/sibling)