Sales & Catering Manager – Year Round - Full Time

Steamboat Ski & Resort Corporation; Steamboat Springs (CO); On-site; USD 65,000 - 78,000; Full time

Benefits offered by this job

Free Alterra Mountain Pass for all or:

Discounted skiing for friends and your

Vacation and Sick Time

Medical, dental, vision, life, AD&D, &

401(k) with company match

Tuition discounts with partner online

Paid parental leave

Free regional bus pass

Job summary

Steamboat Ski & Resort Corp is hiring a Sales & Catering Manager to sell, manage and service groups and conferences at the Steamboat Grand Hotel. You will drive group room and event revenue by securing new business and maintaining strong client relationships.

The role requires 1–3 years in sales or conference services, knowledge of Excel, and strong English communication. A Colorado driver’s license and service training are required, with additional training opportunities offered.

Qualifications

• 1–3 years of sales or conference services experience.
• Sales, banquet, event, or conference services experience required.
• Knowledge of Microsoft Office with Excel proficiency.
• Colorado-approved Alcohol Server Training or equivalent required within 30 days.
• Current Food Handler and Allergy training or certification within 14 days.

Responsibilities

• Solicit new business for hotel groups and conferences.
• Maintain and develop a strong sales pipeline with leads and forecasts.
• Provide exceptional service to clients and internal/external customers.
• Meet/exceed sales targets set by the Director of Hotel Sales & Catering.
• Prepare proposals detailing lodging, meeting space, and activities to secure group business.
• Negotiate contracts and deposit terms to maximize revenue and client satisfaction.
• Coordinate with operations to ensure flawless event execution.
• Monitor deposits, prepare financial documents, and log client communications.

Skills

Sales

Conference services

Banquet/events

Administrative skills

English communication

Driver's license

Alcohol server training

Food handler training

Driver's license

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office

Excel

Delphi

Salesforce

Job description

Year Round Steamboat- Ski Town, U.S.A. is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities.

BESIDES WORKING SOMEWHERE AWESOME, WHAT’S IN IT FOR YOU?

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
• Discounted skiing and riding for friends and family of eligible employees*
• Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education.
• Paid parental leave of up to 6 weeks for eligible employees*
• Free regional bus pass

POSITION SUMMARY

Steamboat Ski & Resort Corp is looking for a Sales & Catering Manager. This position will sell, manage and service groups and conferences at the Steamboat Grand Hotel. The Sales & Catering Manager plays a pivotal role in driving group room and event revenue. This position is responsible for maximizing revenue opportunities across Hotel lodging and Steamboat event venues by securing new and repeat business, maintaining strong client relationships and delivering service excellence.

ESSENTIAL DUTIES

• Solicit new business opportunities for hotel, including prospecting, sales blitzes and in person meetings with prospective clients.
• Maintain and develop a strong sales pipeline, tracking leads, forecasting revenue, and identifying new market opportunities
• Provide superior service to our customers (internal and external) at all times
• Consistently meet or exceed sales targets as set by the Director of Hotel Sales & Catering, demonstrating a strong commitment to achieving revenue goals.
• Respond to written and telephone inquiries for a defined sales market
• Prepare proposals for customers detailing general Steamboat information, meeting space, lodging, lift tickets and activities etc. required to secure group business
• Handle contract negotiations with a focus on securing favorable terms and ensuring mutual satisfaction including detailing deposit amounts, due dates, attrition clauses and other criteria agreed upon.
• Negotiate pricing with the client based on the entire scope of the event needs.
• Exercise discretion and judgment to determine the best scenarios for the client based on size, budget, length of stay, eligible repeat business, media exposure, community relations and multiple revenue center opportunities.
• Represent the Resort at a variety of regional and national hospitality client events and trade shows, ability to speak in front of small or large audiences about Steamboat and the hotel.
• Keep all Delphi accounts and bookings up to standards developed by Hotel. Utilize system to track leads, prospect accounts, manage client relationships, manage room blocks and event space and log all relevant client communication.
• Plan all aspects of conference services provided by the Resort. Be the primary contact for all conference client requests to include but not limited to: Lodging, Banquet F&B, retail, activities, information technology, lift tickets, and billing (communicate off site excursions, transportation, entertainment and decoration recommendations with local partners)
• Deal regularly with a variety of outside individuals/organizations, including clients, potential clients and vendors.
• Determine deposit and payment schedules based on Hotel guidelines.
• Monitor deposits as scheduled
• Prepare and maintain financial documents and reports as directed
• Create and distribute Banquet Event Orders and Conference Resumes as Hotel procedures dictate. Provide detailed descriptions of services, product, pricing, timing, location and layout of each individual event. Occasional need to meet groups upon arrival or execution of event
• Anticipate the group’s impact on Resort operations both directly and casually affected by the events via the Group Resume and direct communication
• Monitor actual events as appropriate. Assure that the event is understood and confirmed by the Resort’s Operations management as set forth in the Banquet Event Order and Conference Resume.
• Report client feedback to Hotel and Resort operations supervisors and managers to evaluate event planning and performance on an ongoing regular basis.
• Carry out special assignments as requested by the client. Delegate these tasks where standard Hotel operations procedures exist or perform the task personally where no standard exists
• Charge appropriately as set forth in policy for services and lodging.
• Work with the client, operations managers/directors, director of hotel sales & catering and revenue manager to determine charges for unusual service or product requests and special room rates or availability.
• Actively collaborate with other hotel and resort departments to deliver exceptional service and results for clients.
• This position may require working weekends and holidays
• Compliance with all company policies and procedures as well as any regulatory requirements
• Other duties as assigned

REQUIRED QUALIFICATIONS

• 1 to 3 years of sales or conference services experience, or a combination of education and experience from which comparable knowledge and skills are required
• Sales, banquet, event, or conference services experience required
• Knowledge of Microsoft Office with knowledge of Excel
• Knowledge of Delphi/Salesforce software preferred, but not required
• Experience in organizing and maintaining moderately complex filing, computerized record systems
• Good basic administrative and/or organizational skills
• Broad base knowledge and skills in food service management, including menu planning, cooking/food preparation operations, dining rooms set-up and service, wine service, ordering, staffing, pricing, and budgeting
• Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements
• Be a consistent role model for company’s Service Excellence standards
• Must have Colorado approved Alcohol Server Training certificate or must attend a Colorado approved alcohol server training educational seminar within 30 days of employment
• Must have current Food Handler and Allergy training certificate, or must attend Food Handler and Aller-train certification courses for Alterra Mountain company within 14 days of employment
• Communicate clearly in English, both verbal / non-verbal, and written
• Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards
• Must have valid driver’s license without limitations or restrictions and meet company’s insurability standards (will be required to complete Motor Vehicle Record)

EDUCATION REQUIREMENTS

• High school diploma or GED equivalent
• College Degree preferred

Steamboat Resort salary range

Steamboat Resort salary range: $65,000 - $78,000 per year

PHYSICAL REQUIREMENTS

• Must be at least 18 years of age
• Must be able to sit for long periods of time
• Ability to operate computer keyboard
• Ability to communicate clearly in English, both verbal and written
• Must be able to lead Hotel site tours, involving walking and stairs
• Must be available to travel in and out of state periodically

WORKING CONDITIONS

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions. Hazardous Materials/Noise: The noise level in the work place is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski and Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline

Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.

Steamboat- Ski Town, U.S.A. is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships, and a rooted sense of community.

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