Catering & Conference Services Manager - Year Round - Full Time

Alterra Mountain Company; Steamboat Springs (CO); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Free regional bus pass

Medical, dental, vision and life ins.

Paid time off

Employee discounts on gear and rentals

Job summary

Steamboat Ski & Resort Corporation is seeking a Catering & Conference Services Manager to sell, manage, and service social groups and meetings at the hotel and resort. The role focuses on maximizing revenue across venues, maintaining client relationships, and delivering service excellence.

You will solicit new business, develop a sales pipeline, and prepare proposals that detail space, lodging, and activities to secure bookings.

Qualifications

• 1 to 3 years of event or conference services experience.
• Sales, banquet, event, or conference services experience required.
• Knowledge of Microsoft Office with knowledge of Excel.
• Delphi/Salesforce software knowledge preferred, but not required.
• Strong administrative and organizational skills.
• Colorado approved Alcohol Server Training or must attend within 30 days of employment.
• Food Handler and Allergy training or certification within 14 days.

Responsibilities

• Solicit new catering and meeting business opportunities and maintain a sales pipeline.
• Provide superior service to customers and help meet revenue targets.
• Prepare proposals detailing venue, lodging and activities to secure business.
• Plan conference services and be the primary contact for client requests.
• Negotiate deposits, payment terms and pricing for events.
• Coordinate with hotel operations to ensure exceptional service for events.
• Occasionally represent the Resort at client events or trade shows.

Skills

Event sales

Sales pipeline management

Customer service

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office (Excel)

Delphi/Salesforce

Job description

Year RoundSteamboat- Ski Town, U.S.A. is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities.BESIDES WORKING SOMEWHERE AWESOME, WHAT’S IN IT FOR YOU?Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*Discounted skiing and riding for friends and family of eligible employees*Vacation and Sick Time policies for eligible employees* to rest, relax and rechargeGenerous discounts on outdoor gear, apparel, rental cars, etc.Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.401(k) plan with generous company matchDiscounted tuition with partner online university for all Alterra Mountain Company employees to further their educationPaid parental leave of up to 6 weeks for eligible employees*Free regional bus pass*Click HERE for more information on our employee benefits!For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood .To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.POSITION SUMMARYSteamboat Ski & Resort Corp is looking for a Catering & Conference Services Manager. This position will sell, manage and service social groups and meetings, as well as plan and service conference groups at the Hotel and Resort. The Catering & Conference Services Manager is responsible for maximizing revenue opportunities across hotel and Steamboat event venues, maintaining strong client relationships and delivering service excellence.An attached pdf or word document of your resume is required; cover letter is recommended.ESSENTIAL DUTIESSolicit new catering and meeting business opportunities for hotel, including prospecting, sales blitzes and in person meetings with prospective clients. Maintain and develop a strong sales pipeline, tracking leads, forecasting revenue, and identifying new market opportunitiesProvide superior service to our customers (internal and external) at all timesConsistently meet or exceed sales targets as set by the Director of Hotel Sales & Catering, demonstrating a strong commitment to achieving revenue goals.Respond to written and telephone inquiries for the defined market (social, wedding and meeting only)Prepare proposals for customers detailing general Steamboat information, meeting space, lodging and activities etc. required to secure businessPlan all aspects of conference services provided by the Resort. Be the primary contact for all conference client requests to include but not limited to: Meeting, banquet F&B, retail, activities, information technology, lift tickets, and billing (communicate off site excursions, transportation, entertainment and decoration recommendations with local partners)Handle contract negotiations with a focus on securing favorable terms and ensuring mutual satisfaction including detailing deposit amounts, due dates, cancellation clauses and other criteria agreed upon. Negotiate pricing with the client based on the entire scope of the event needs. Exercise discretion and judgment to determine the best scenarios for the client based on size, budget, length of stay, eligible repeat business, media exposure, community relations and multiple revenue center opportunities.Occasionally represent the Resort at a client event or trade show, ability to speak in front of small or large audiences about Steamboat and the hotel.Keep all Delphi accounts and bookings up to standards developed by Hotel. Utilize system to track leads, prospect accounts, manage client relationships, manage event space and log all relevant client communication.Deal regularly with a variety of outside individuals/organizations, including clients, potential clients and vendors.Determine deposit and payment schedules based on Hotel guidelines. Monitor deposits as scheduledPrepare and maintain financial documents and reports as directedCreate and distribute Banquet Event Orders and Conference Resumes as Hotel procedures dictate. Provide detailed descriptions of services, product, pricing, timing, location and layout of each individual event. Occasional need to meet groups upon arrival or execution of eventAnticipate the group’s impact on Resort operations both directly and casually affected by the events via the Group Resume and direct communicationMonitor actual events as appropriate. Assure that the event is understood and confirmed by the Resort’s Operations management as set forth in the Banquet Event Order and Conference Resume. Report client feedback to Hotel and Resort operations supervisors and managers to evaluate event planning and performance on an ongoing regular basis.Carry out special assignments as requested by the client. Delegate these tasks where standard Hotel operations procedures exist or perform the task personally where no standard existsCharge appropriately as set forth in policy for services rendered. Work with the client, operations managers/directors, director of hotel sales & catering and VP of food & beverage to determine charges for unusual service or product requests or special availability.Actively collaborate with other hotel and resort departments to deliver exceptional service and results for clients.This position may require working weekends and holidaysCompliance with all company policies and procedures as well as any regulatory requirementsOther duties as assignedREQUIRED QUALIFICATIONS1 to 3 years of event or conference services experience, or a combination of education and experience from which comparable knowledge and skills are requiredSales, banquet, event, or conference services experience requiredKnowledge of Microsoft Office with knowledge of ExcelKnowledge of Delphi/Salesforce software preferred, but not requiredExperience in organizing and maintaining moderately complex filing, computerized record systemsGood basic administrative and/or organizational skillsBroad base knowledge and skills in food service management, including menu planning, cooking/food preparation operations, dining rooms set-up and service, wine service, ordering, staffing, pricing, and budgetingEnsure understanding and compliance with all company policies and procedures as well as any regulatory requirementsBe a consistent role model for company’s Service Excellence standardsMust have Colorado approved Alcohol Server Training certificate or must attend a Colorado approved alcohol server training educational seminar within 30 days of employmentMust have current Food Handler and Allergy training certificate, or must attend Food Handler and Aller-train certification courses for Alterra Mountain company within 14 days of employmentCommunicate clearly in English, both verbal / non-verbal, and writtenInteract and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company’s Service Excellence standardsMust have valid driver’s license without limitations or restrictions and meet company’s insurability standards (will be required to complete Motor Vehicle Record)EDUCATION REQUIREMENTSHigh school diploma or GED equivalentCollege Degree preferredThe base salary range below represents the low and high end of the Steamboat Ski and Resort Corporation salary range for this position. Actual salaries will vary and may be above or below the range based on a range of factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski and Resort Corporation total compensation package for employees. Other rewards may include short-term and long-term incentives.Steamboat Resort salary range: $65,000 - $73,000 per yearThe role is eligible to participate in a revenue-based incentive program designed to reward achievement and exceeding departmental revenue goals. Incentive payouts are earned based on catering and conference services revenue performance as a percentage of goal. An employee becomes eligible if they achieve 85% of the revenue goal. The incentive increases based on revenue but maxes out at 110% of the revenue goal.PHYSICAL REQUIREMENTSMust be at least 18 years of ageMust be able to sit for long periods of timeAbility to operate computer keyboardAbility to communicate clearly in English, both verbal and writtenMust be able to lead Hotel site tours, involving walking and stairsMust be available to travel in and out of state periodicallyThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.WORKING CONDITIONSIndoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.Hazardous Materials/Noise : The noise level in the work place is usually moderate.This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski and Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.Employment with Steamboat Ski and Resort Corporation or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.This position is in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.Steamboat Ski and Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski and Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.