Conference Services & Catering Coordinator - Year Round - Full Time

Alterra Mountain Company; Steamboat Springs (CO); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Free Alterra Mountain Pass

Discounted skiing for friends & family

Vacation & Sick Time

401(k) with match

Paid parental leave

Free regional bus pass

Job summary

Steamboat Ski and Resort Corporation in Steamboat Springs, CO, seeks a Conference Services & Catering Coordinator. You will manage the full catering and conference services cycle, provide key administrative support, and help drive department sales through accurate proposals and client relations.

The role requires strong communication, a valid driver’s license, and willingness to work nights, weekends, and outdoor conditions. Join a dynamic team delivering exceptional guest experiences.

Qualifications

• Knowledge and use of Salesforce/Delphi helpful – Run Reports, Contact Management, Generate contracts.
• MS Office products – design, create Excel reports and Word memos.
• Must have good communication skills.
• Must work nights and weekends as needed.
• Must work outside in sometimes inclement weather.
• Preferable to provide ski/ride tours with groups.
• Valid driver’s license with CO insurance requirements.
• Must travel by vehicle in winter driving conditions in Colorado.
• English communication (verbal and written).

Responsibilities

• Work with Catering & Conference Services Managers and Director of Hotel Sales and Catering.
• Lead projects for social and group catering to grow sales and ancillary spend.
• Monitor conference services inbox and voicemail; assist with leads, proposals, and RFPs.
• Oversee daily/weekly reports in the Delphi Management system.
• Update and program menus in the Delphi Sales Management system.
• Provide onsite support for the banquet and F&B teams for events.
• Coordinate and prepare client billing; ensure timely delivery of statements.
• Maintain group folders and related documentation; assist with contract issuance.
• Manage vendor communications and load-in/load-out details for events.
• Prepare detailed conference & event needs, BEOs, estimates, and layouts.
• Assist in scheduling, preparation, and execution of site tours.
• Distribute mail and keep department communications up to date.
• Support managers on special projects; ensure policy compliance.

Skills

Salesforce/Delphi

MS Office

Communication skills

Night/weekend availability

Outdoor work

Valid driver’s license

Colorado winter travel

English proficiency

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

Salesforce/Delphi

MS Office (Excel/Word)

Job description

Year Round Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities.

BESIDES WORKING SOMEWHERE AWESOME, WHAT’S IN IT FOR YOU? Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees* Discounted skiing and riding for friends and family of eligible employees* Vacation and Sick Time policies for eligible employees* to rest, relax and recharge Generous discounts on outdoor gear, apparel, rental cars, etc. Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees. Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health. 401(k) plan with generous company match Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education Paid parental leave of up to 6 weeks for eligible employees* Free regional bus pass

POSITION SUMMARY

Come to Steamboat and join our outstanding Sales and Catering team. We are looking for a detail oriented professional for the role of Conference Services & Catering Coordinator. This position will assist the department with the full cycle of catering and conference services processes and interface with all appropriate departments. Providing key administrative support to the department and playing a vital role in the sales efforts. Come join our dynamic growing team and find your Steamboat Dream!

ESSENTIAL DUTIES

• Work closely with Catering & Conference Services Managers and Director of Hotel Sales and Catering
• Assume the Project lead role for various initiatives throughout social and group catering to grow sales and ancillary spend
• Monitor the conference services inbox and voicemail and assist managers with leads, proposals, and RFP’s
• Manage oversight of daily, weekly reports, and distributions for Delphi Management system
• Update and program menus and items in the Delphi Sales Management system as requested
• Provide onsite support for the banquet and F&B teams for conferences, weddings, social events etc.
• Oversee and carry out various day-to-day departmental administrative functions
• Coordinate, initiate, and prepare, client billing ensuring they are being sent in a timely and accurate manner
• Maintain group folders, pre-con notebooks and preparations related documents for all group & social catering business and assist with social catering contract issuance
• Manage oversight of all vendor related communication, including filtering of pre-event related questions and all pertinent load-in/load out information for events
• Work with assigned groups to detail conference & event needs and provide clients with accurate, detailed BEOs, estimates and layouts
• Assist managers in the scheduling, preparation, and execution of site tours
• Distribute mail daily, make sure all managers get copies of pertinent emails of all intercompany happenings or pertinent information and update department bulletin boards with current information
• Assist Director & Managers on special projects that occur
• Compliance with all company policies and procedures as well as any regulatory requirements
• Other duties as assigned

REQUIRED QUALIFICATIONS

• Knowledge and use of Salesforce/Delphi helpful – Run Reports, Contact Management, Generate contracts
• Knowledge and use of MS Office Products-Design, create excel reports and word memos
• Must have good communication skills
• Must be able to work nights and weekends as needed
• Must be able to work outside in sometimes inclement weather
• Preferable to be able to provide ski/ride tours with groups
• Must have a valid driver’s license with Certificate of Insurance and meet company insurability requirements
• Must be able to travel by vehicle when required, at times in winter driving conditions in Colorado
• Interact and maintain positive relationships with guests, co-workers, and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards
• Communicate clearly in English, both verbal / non-verbal, and written
• Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Company’s Service Excellence standards

EDUCATION REQUIREMENTS

High school diploma or GED equivalent, required Bachelor’s degree, preferred The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation’s total compensation package for employees. Other rewards may include many region-specific benefits. Steamboat Resort hourly pay range: $23.00 - $24.00 per hour

PHYSICAL REQUIREMENTS

• Must be able to lift up to 50 pounds
• Must be able to stand for long durations of time
• Must be able to walk for long durations of time
• Must be able to work in a seated position in front of a computer for prolonged periods of time
• Must be at least 18 years of age
• Communicate clearly in English, both verbal / non-verbal, and written
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions. Hazardous Materials/Noise: The noise level in the work place is usually moderate. This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski and Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

APPLICATION DEADLINE

Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.

EMPLOYMENT AND EEO

Employment with Steamboat Ski and Resort Corporation or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice. This position is in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado. Steamboat Ski and Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski and Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable. Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships, and a rooted sense of community.

E-Verify Participation Right to Work