Hotel Banquet Manger - Full Time - Year Round

Steamboat Ski & Resort Corporation; Steamboat Springs (CO); On-site; USD 64,000 - 75,000; Full time

Benefits offered by this job

Ski pass

Vacation time

Medical insurance

401(k) plan

Tuition discounts

Job summary

Steamboat Ski & Resort Corporation is seeking a Hotel Banquets Manager with at least three years of experience in banquet operations and front-of-house roles in a 4-Diamond setting. You will lead event planning, staff coordination, and service excellence to deliver memorable banquets for guests and clients.

The role requires strong organizational skills, cash handling experience, and the ability to collaborate across departments.

Qualifications

• Two years of prior work history/education required.
• Minimum of three years of experience in hotel banquet management.
• Prior banquet captain and server experience in a 4-Diamond hotel preferred.
• Cash handling experience required; accounting experience desirable.
• Knowledge of Delphi software, UltiPro and RTP helpful.
• Excellent knowledge of Microsoft Office and Excel.
• Strong ability to coordinate multiple departments under pressure.
• Certification in alcohol service or plan to obtain within 3 months of hire.
• Must have Colorado-approved Alcohol Server Training or attend within 30 days.
• Must have Food Handler and Allergen training or complete within 14 days.

Responsibilities

• Function independently to ensure all event aspects are addressed.
• Maintain high-quality service standards and presentation for events.
• Review BEOs and prepare for all functions.
• Plan, supervise, and coordinate daily banquet operations.
• Assist with setting tables, stocking stations, taking orders, serving, and cleaning.
• Coordinate with Catering, Sales, F&B Managers to plan services.
• Lead staff meetings and coordinate banquet activities.
• Monitor guest counts and ensure accurate billing.
• Collaborate with Restaurant Managers for staffing setup.
• Enforce alcohol policies and safety rules.
• Order supplies and manage inventory for linens and service ware.
• Report client feedback to management for ongoing improvement.
• Adhere to all company policies and regulatory requirements.
• Perform other duties as assigned.

Skills

Organization

Detail oriented

Excel

Cash handling

Customer service

English communication

Problem solving

Multidepartment coordination

Education

High School Diploma or GED

Tools

Excel

Delphi software

UltiPro

RTP

Microsoft Office

Job description

Year Round Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities.

BESIDES WORKING SOMEWHERE AWESOME, WHAT’S IN IT FOR YOU?

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees
• Discounted skiing and riding for friends and family of eligible employees
• Vacation and Sick Time policies for eligible employees to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees
• Free regional bus pass

For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood.

POSITION SUMMARY

The Hotel Banquets Manager position will require three (3) years' experience in hotel banquet management with prior experience as a banquet captain and/or server in a 4-Diamond hotel preferred. This position requires front-of-house experience. An attached pdf or word document of your resume is required.

ESSENTIAL DUTIES

• Function as a highly independent, self-regulated, detail oriented professional ensuring that all aspects of events or functions have been addressed
• Ensure standards and presentation of each event are of a high-quality focusing on service excellence
• Review all BEO’s making sure the department is prepared for all functions
• Plan, supervise, and coordinate the daily operations of the banquet functions
• Supervise and assist with all operations, which may include setting tables, stocking service stations, taking orders from customers and serving, clearing and cleaning tables, setting up bars and other service stations
• Confer with Catering and sales, F&B Managers and other company personnel to plan, coordinate and evaluate services and activities
• Plan and conduct staff meetings, communicate regularly with staff to coordinate banquet activities, assign and check work, resolve problems
• Supervise guest counts at meetings, breaks, and meals, and make sure bill is prepared
• Work directly with Restaurant Managers to cross utilize service and set up staff
• Ensure that alcohol policies are being enforced
• Request order for supplies: China, glass, silverware, or meeting room supplies from purchasing agent
• Supervise inventory and orders for table linen, China, glassware, silverware, chafing dishes
• Report client feedback to F&B Senior Manager, Director of Catering and Convention Services, Catering Manager and Hotel General Manager to evaluate event planning and performance on an ongoing regular basis
• Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements
• Other duties, as assigned

REQUIRED QUALIFICATIONS

• 2 years of previous work history/education required
• Must have a minimum of three years' experience in hotel banquet management
• Prior experience as a banquet captain and server in a 4-diamond hotel, preferred
• Previous cash handling experience required (prior accounting experience desirable)
• Prefer experience with RTP and UltiPro required (knowledge of Delphi software helpful)
• Knowledge of Microsoft Office with extensive knowledge of Excel
• Must be highly organized and detailed oriented as well as able to deal with multiple departments and personalities in a high-pressure environment
• Previous experience with basic food service administrative functions, such as ordering, inventory control, staff scheduling, and cash reports preferred
• Experience working with a variety of commercial food service equipment
• Ability to problem solve in a highly effective manner and maintain positive relationships with guests and staff, including management, subordinates and co-workers
• Ability to be a consistent role model for company’s Service Excellence standards
• Current service of alcohol training program certification or get certification within 3 months of hiring
• Must have Colorado approved Alcohol Server Training certificate or must attend a Colorado approved alcohol server training educational seminar within 30 days of employment
• Must have current Food Handler and Allergy training certificate, or must attend Food Handler and Aller-train certification courses for Alterra Mountain company within 14 days of employment

EDUCATION REQUIREMENTS

High School Diploma or GED required

PHYSICAL REQUIREMENTS

1. Must be minimum 18 years of age
2. Must be able to lift, push and carry approximately 50 pounds (hot boxes, chair racks, tables, etc.)
3. Must be able to stand and walk for prolonged periods of time
4. Must be able to communicate clearly in the English language, both written and verbal
5. Must be able to work outdoors in all kinds of weather
6. Must have a valid driver’s license, and pass validation of Alterra Driving Standards Policy

WORKING CONDITIONS

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski and Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline

Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications. This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships, and a rooted sense of community.

E-Verify Participation Right to Work

Steamboat area base salary range: $64,000 - $75,000 per year