Sales & Catering Coordinator

Great Wolf Lodge Resorts; Colorado Springs (CO); On-site; USD 29,000 - 34,000; Full time

Job summary

Great Wolf is seeking a Sales and Catering Coordinator in Colorado Springs to support the lodge's sales teams and clients, helping achieve revenue and repeat business targets.

Key duties include preparing sales kits, creating BEOs, entering rooming lists, and coordinating with operations. Requires an associate degree in hospitality and proficiency in Microsoft Office; OPERA system experience is a plus.

Qualifications

• Associates degree or equivalent experience in hospitality.
• Proficiency with Microsoft Office; strong communication skills.

Responsibilities

• Prepare sales kits and contracts; support DOSC in sales tasks.
• Create BEOs and resumes; communicate needs and pricing to teams.
• Enter rooming lists, tax-exempt status, and payments in software.
• Monitor group room blocks and coordinate with property staff weekly.
• Resolve group issues including billing, reservations, and discrepancies.
• Coordinate client appreciation events and the booking process from negotiation to departure.
• Attend pre/post conference meetings; handle VIP packages as needed.
• Maintain PM accounts; assist Sales Team with special projects.

Skills

Microsoft Office Suite

Professional communication

Education

Associates degree in hotel/hospitality or related field

Tools

OPERA system

Job description

Pay: $21.00

At Great Wolf the Sales and Catering Coordinator provides support to clients and Lodge sales teams to enable successful achievement of revenue, quality and repeat business targets.

Essential Duties & Responsibilities

• Complete administrative tasks supporting all group sales efforts as assigned by the DOSC director of sales and catering including but not limited to: preparing sales kits, documenting prospective accounts, organizing files, preparing contracts, preparation of invoices, purchasing of office supplies and data entry
• Complete Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event or program
• Enter accurate rooming lists, routing information, tax-exempt status and verification of payment in Company software systems
• Monitor room blocks and communicate with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
• Represent the lodge in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepancies
• Organizes and coordinates client appreciation and in-house lodge events
• Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure
• Attends pre and post conference meetings as needed
• Handles all in-suite VIP packages and amenities as needed
• Maintain Posting Master (PM) account ledger by keeping track of all open PM accounts
• Assists Sales Team with any special projects.

Basic Qualifications & Skills

• Associates degree in hotel/hospitality or related field or equivalent experience/education combination
• Demonstrated proficiency in Microsoft Office Suite
• Successful completion of criminal background check and drug screen
• Professional communication skills both verbal and written

Desired Qualifications & Traits

• Previous Sales Experience
• OPERA system experience
• Previous resort/hospitality experience
• Significant customer service experience
• Strong problem solving and organizational skills
• Attention to detail and ability to exceed quality standards
• Enthusiastic and positive energy
• Multi-tasking ability

Physical Requirements

• Able to lift up to 20lbs
• Able to bend, stretch, and twist
• Able to stand or sit for long periods of time

Estimated Salary Range:

Pay Rate: $ /hr

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Position Close Date:

11/2/26

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.