Sales Manager

Great Wolf Lodge; Concord (NC); On-site; USD 60,000 - 65,000; Full time

Job summary

Great Wolf Lodge is seeking a Sales Manager in Concord, NC to lead outbound prospecting for group room and event sales. You will target shoulder and off-peak opportunities, convert inquiries to sales, and represent the lodge at regional shows.

The role requires a 4+ year track record in hospitality sales, strong communication, and proficiency with Microsoft Office. A detailed CRM approach and ability to manage room blocks are essential.

Qualifications

• Bachelor’s degree in hotel/hospitality or related field, or equivalent combination of education/experience
• Minimum 4 years in sales with specific experience in hospitality event/conference sales
• Proficiency in Microsoft Office Suite
• Criminal background check and drug screen completed
• Department of Motor Vehicle check completed
• Professional communication skills both verbal and written

Responsibilities

• Develop and execute comprehensive outbound prospecting strategy to secure new and existing group room and event business
• Increase market share through networking, research and business development activities
• Convert group and meeting inquiries to sales via fast response and client service
• Represent Great Wolf at local and regional trade shows to promote Groups brand
• Enter activities in CRM, manage pipeline and schedule future meetings
• Build and maintain key client relationships generating repeat business and lifetime value
• Prepare compelling group proposals, sales materials and contracts
• Deliver on group room and catering sales goals contributing to lodge finances
• Negotiate contracting terms including pricing for meeting room rental and audio visual
• Submit weekly sales activity reports to the director of sales
• Create quarterly sales action plans outlining objectives and strategies
• Provide consultation on lodge facilities and services
• Monitor room blocks and coordinate with staff on pickups and lists
• Resolve group complaints or conflicts including billing issues
• Complete BEOs and resumes for clients and operations
• Enter booking details and payment verification in company software
• Maintain PM ledger for open accounts

Skills

Professional communication

Microsoft Office

Education

Bachelor’s degree in hotel/hospitality

Job description

Pay

$60000 - $65000

This position is bonus eligible

At Great Wolf the Sales Manager strategically targets high margin sales opportunities and converts those opportunities to sales wins, achieving assigned goals and contributing to the overall success of the Lodge.

Essential Duties & Responsibilities

• Develop and execute comprehensive outbound prospecting strategy to secure new and existing group room and event business, specifically targeting shoulder and off-peak groups
• Increase market share through effective networking, research and business development activities in order to target, solicit and win new business
• Convert group and meeting inquiries to sales via fast response time, exceptional sales skills and diligent client service
• Represent Great Wolf at local and regional trade and travel shows in accordance with Lodge strategy to promote Groups brand and uncover new opportunities
• Demonstrate strong account management fundamentals, including effective entry of all activities in CRM system, tracing next steps, pipeline management and setting future meetings.
• Build and maintain key client relationships, generating repeat business and lifetime value
• Prepare compelling group proposals, sales materials and contracts that result in sales wins
• Deliver on assigned group room and catering sales goals that contribute to the overall financial success of the lodge
• Exercise appropriate authority to skillfully negotiate contracting terms including, but not limited to, pricing for meeting room rental and audio visual
• Submit a weekly report to the director of sales and catering documenting sales activities, converted business and pipeline progression
• Create and update quarterly sales action plans outlining business development objectives and market segment strategy
• Provide consultation/advice to clients on all aspects of lodge's facilities and services when proposing and contracting groups and events
• Monitors room blocks and communicates with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
• Represent the lodge in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepancies
• Complete Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event or program
• Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure
• Enter accurate rooming lists, routing information, tax-exempt status and verification of payment in Company software systems
• Maintain Posting Master (PM) account ledger by keeping track of all open PM accounts

Basic Qualifications & Skills

• Bachelor’s degree in hotel/hospitality or related field, or equivalent combination of education/experience
• Minimum 4 years in sales with specific experience in hospitality event/conference sales
• Demonstrated proficiency in Microsoft Office Suite
• Successful completion of criminal background check and drug screen
• Successful Department of Motor Vehicle check
• Professional communication skills both verbal and written

Desired Qualifications & Traits

• Significant customer service experience
• Strong problem solving and organizational skills
• Attention to detail and ability to exceed quality standards
• Enthusiastic and positive energy
• Multi-tasking ability

Physical Requirements

• Able to lift up to 20lbs
• Able to bend, stretch, and twist
• Able to stand or sit for long periods of time

Estimated Salary Range:

$60000 - $65000 annual base salary

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.