Sales & Catering Coordinator

Great Wolf Lodge; Centralia (WA); On-site; USD 25,000 - 36,000; Full time

Job summary

Great Wolf Lodge in Grand Mound, WA is seeking a Sales and Catering Coordinator to support group sales and lodge events throughout the booking cycle. You will prepare sales kits, contracts, invoices, and BEOs, and coordinate with operations to ensure accurate room blocks and favorable client experiences.

The role requires hospitality education or equivalent experience, strong Microsoft Office skills, and professional communication. Occasional travel and collaborative teamwork are part of the job.

Qualifications

• Associate degree in hotel/hospitality or equivalent experience/education combination.
• Proficiency in Microsoft Office Suite.
• Successful completion of criminal background check and drug screen.
• Professional communication skills both verbal and written.

Responsibilities

• Support group sales efforts as assigned by the DOSC (Director of Sales & Catering).
• Prepare Banquet Event Orders (BEOs) and resumes for clients and operations teams.
• Enter accurate rooming lists and payment verification in company systems.
• Monitor room blocks and communicate weekly about group room pick-ups.
• Investigate and resolve group complaints or conflicts including billing, reservations, and contracts.

Skills

Communication skills

Customer service

Detail oriented

Multi-tasking

Education

Associate degree in hotel/hospitality

Tools

Microsoft Office Suite

OPERA system

Job description

20500 Old Hwy 99 SW, Grand Mound WA 98531, United States

Pay: $22

At Great Wolf the Sales and Catering Coordinator provides support to clients and Lodge sales teams to enable successful achievement of revenue, quality and repeat business targets.

Essential Duties & Responsibilities

• Complete administrative tasks supporting all group sales efforts as assigned by the DOSC director of sales and catering including but not limited to: preparing sales kits, documenting prospective accounts, organizing files, preparing contracts, preparation of invoices, purchasing of office supplies and data entry
• Complete Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed-upon details and pricing for the meeting, event or program
• Enter accurate rooming lists, routing information, tax-exempt status and verification of payment in Company software systems
• Monitor room blocks and communicate with appropriate property personnel on a weekly basis regarding group room pick-ups, rooming lists, etc.
• Represent the lodge in investigating and resolving any group complaints or conflicts including, but not limited to: billing issues, misplaced items, reservations and contract discrepancies
• Organizes and coordinates client appreciation and in-house lodge events
• Provide detailed information on meeting-specific needs throughout the entire booking process from negotiation through departure
• Attends pre and post conference meetings as needed
• Handles all in-suite VIP packages and amenities as needed
• Maintain Posting Master (PM) account ledger by keeping track of all open PM accounts
• Assists Sales Team with any special projects.

Basic Qualifications & Skills

• Associates degree in hotel/hospitality or related field or equivalent experience/education combination
• Demonstrated proficiency in Microsoft Office Suite
• Successful completion of criminal background check and drug screen
• Professional communication skills both verbal and written

Desired Qualifications & Traits

• Previous Sales Experience
• OPERA system experience
• Previous resort/hospitality experience
• Significant customer service experience
• Strong problem solving and organizational skills
• Attention to detail and ability to exceed quality standards
• Enthusiastic and positive energy
• Multi-tasking ability

Physical Requirements

• Able to lift up to 20lbs
• Able to bend, stretch, and twist
• Able to stand or sit for long periods of time

Estimated Salary Range:

Pay Rate:

$ /hr

An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.