Sales & Catering Admin Specialist

Pacific Palms Resort; California (MO); On-site; USD 23,000 - 32,000; Full time

Job summary

Pacific Palms Resort is seeking an Administrative Clerk for the Sales & Catering Department. This full-time role pays $20.00/hour and requires prior administrative experience in a hotel/resort setting.

You will support clients, maintain files, process payments, and prepare BEOs while coordinating with Sales & Catering managers and other staff. The position emphasizes attention to detail, multi-tasking, and strong knowledge of Delphi systems to access accounts and reports, print reports, and

Qualifications

• Previous administrative experience in the hotel/resort industry preferred.
• Office administration skills a must.
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Delphi system knowledge or similar programs preferred.
• Excellent communication and customer service practices.
• Adherence to departmental and property standards and procedures.

Responsibilities

• Assist all clients entering the Sales & Catering Administrative Offices
• Establish and maintain sales & catering files
• Qualify leads and route to the appropriate sales manager
• Explain the Conference Center concept
• Familiar with meeting room locations, size and set-up specifications
• Knowledge of all Catering menus
• Explain roles of Catering Manager, Sales Manager, Conference Service Manager and Wedding Coordinator
• Knowledge of all Sales & Catering managers daily agendas
• Distribute Banquet Event Orders daily
• Assemble all sales kits and catering menus
• Advanced knowledge of Delphi to look up accounts and events
• Print reports and update accounts as needed
• Create Banquet Event Orders (BEOs)
• Print Banquet Event Orders and estimate checks
• Change log
• Handle inquiry calls and direct to sales staff
• Process and record payments for catering events
• Type letters, cover sheets, memorandums, etc.
• Answer Sales-Catering lines and refer inquiries
• Maintain filing systems per specs and keep inventory of office supplies
• Monitor workload of Assistants and adjust as necessary
• Be familiar with Delphi System to access reports
• Demonstrate attention to detail and multi-tasking
• Maintain credit cards
• Provide directions to the resort
• 40+ wpm typing and formatting of letters/reports
• Address management requests promptly

Skills

Office administration

Multi-tasking

Customer service

Communication skills

Typing 40+ wpm

Attention to detail

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Delphi System

Job description

Pacific Palms Resort is seeking an Administrative Clerk for the Sales & Catering Department. This full-time role pays $20.00/hour and requires prior administrative experience in a hotel/resort setting.

You will support clients, maintain files, process payments, and prepare BEOs while coordinating with Sales & Catering managers and other staff. The position emphasizes attention to detail, multi-tasking, and strong knowledge of Delphi systems to access accounts and reports, print reports, and