Sales Business Development Representative

Mckinnon-Nissan; Prattville (AL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Direct deposit

Sundays off

Paid vacation

Training & development

Advancement from within

Excellent work environment

Team-oriented culture

Family-owned dealership

Job summary

McKinnon Nissan & Toyota is seeking a Business Development Center Representative to engage customers by phone, email and chat, and to schedule service and sales appointments. The role emphasizes top-notch customer service, effective communication, and meticulous CRM documentation in a fast-paced, family-owned dealership environment.

You will interact with customers, use scripts to schedule appointments, maintain the BDC board, and follow up on missed or kept appointments to drive monthly

Qualifications

• BDC or strong customer service/retail experience in call-center or dealership.
• Excellent verbal and written communication.
• Positive attitude in a fun, competitive, team-oriented environment.
• Comfort with technology incl. computers, mobile devices, and video communication.
• A valid driver's license and clean driving record.
• Professional appearance and strong work ethic.
• Excellent organizational and multitasking skills.
• Customer-first mindset and ability to build lasting relationships.

Responsibilities

• Interact with customers by phone, email, and online chat to answer questions and schedule dealership appointments.
• Provide exceptional customer service while offering helpful information and solutions.
• Document customer interactions, comments, and requests accurately in the CRM.
• Schedule follow-up communication when an appointment is not immediately made.
• Use established scripts and processes to effectively schedule appointments.
• Confirm scheduled appointments with customers.
• Maintain and update the BDC appointment board.
• Contact customers who miss appointments and assist with rescheduling.
• Follow up with the appropriate department to determine whether appointments were kept and document the outcome.
• Schedule future follow-up as needed.
• Maintain accurate and up-to-date customer information in the database.
• Consistently work toward and achieve monthly performance goals.

Skills

BDC experience

Customer service

Verbal communication

Written communication

Multitasking

Organizational skills

Tech proficiency

Professional appearance

Team player

Driver's license

Tools

CRM software

Job description

Business Development Center Representative

Join the McKinnon Nissan & Toyota Family!

We are alocal, family-owned and operated Nissan and Toyota dealershipproudly serving our community for more than 60 years. Since opening our doors in 1964, we have remained committed to providing exceptional service to our customers, supporting our employees, and giving back to the community we call home.

At McKinnon Nissan & Toyota, we believe that our employees are the foundation of our success. We are committed to continuous improvement, professional development, and creating opportunities for our team members to build long-term careers. We have stayed true to the values that have guided us for generations:professionalism, positivity, teamwork, honesty, and a commitment to excellence.

Our team continues to grow while maintaining the family atmosphere that makes McKinnon different. We are proud to have employees who have been part of our team for10+ years, and we are looking for our next great team member!

Grow Your Career With Us

At McKinnon Nissan & Toyota, we believe in investing in our employees. We provide ongoing training, encourage professional growth, and strive topromote from within whenever possible.

What We Offer

• Competitive pay
• Health, dental, vision, and life insurance
• 401(k)
• Direct deposit
• Sundays off
• Paid vacation
• Paid instructor-led training
• Ongoing professional training and development
• Opportunities for advancement and promotion from within
• Excellent work environment
• Positive, team-oriented culture
• Family-owned and operated dealership

Responsibilities

As a Business Development Center Representative, you will play an important role in creating a positive experience for our customers and helping them take the next step toward purchasing or servicing a vehicle.

Responsibilities include:

• Interact with customers by phone, email, and online chat to answer questions and schedule dealership appointments.
• Provide exceptional customer service while offering helpful information and solutions.
• Document customer interactions, comments, and requests accurately in the CRM.
• Schedule follow-up communication when an appointment is not immediately made.
• Use established scripts and processes to effectively schedule appointments.
• Confirm scheduled appointments with customers.
• Maintain and update the BDC appointment board.
• Contact customers who miss appointments and assist with rescheduling.
• Follow up with the appropriate department to determine whether appointments were kept and document the outcome.
• Schedule future follow-up as needed.
• Maintain accurate and up-to-date customer information in the database.
• Consistently work toward and achieve monthly performance goals.

Qualifications

The ideal candidate will have:

• Previous BDC experience or strong customer service/retail experience, preferably in a call-center or dealership environment.
• Excellent verbal and written communication skills.
• A positive attitude and a willingness to work in a fun, competitive, team-oriented environment.
• Comfort and proficiency with technology, including computers, mobile devices, and video communication.
• A valid driver's license and clean driving record.
• A professional appearance and strong work ethic.
• Excellent organizational and multitasking skills.
• A customer-first mindset and a desire to build lasting relationships.

Build Your Future With McKinnon

If you're looking for more than just a job and want an opportunity togrow, learn, and build a long-term career with a family-owned company, McKinnon Nissan & Toyota may be the place for you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.