Sales BDC - Autobahn Dedham, MA

McGovern Automotive Group; Dedham (MA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

McGovern Automotive Group seeks a results-driven Sales BDC professional to monitor and follow up on online and phone inquiries, shaping customer journeys with timely guidance on vehicle offerings.

You will collaborate with sales consultants to deliver qualified leads, meet monthly targets and support cross-team success with energy and a proactive mindset.

Qualifications

• Must have experience handling internet and phone inquiries.
• Excellent customer relationship skills.
• High school diploma or GED equivalent.
• Must be able to pass background and drug screenings.

Responsibilities

• Manage incoming internet and phone inquiries and proactively pursue additional customer leads.
• Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on our vehicle offerings.
• Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements.
• Meet specified monthly targets and goals.
• Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive, roll-up your sleeves attitude.

Skills

Customer service

Multitasking

Follow-up

Communication skills

Teamwork

Self-motivated

Motivated

Positive attitude

Time management

Valid drivers license

Education

High school diploma or GED

Job description

Job Description

In this role you will be directly responsible for monitoring and following up with potential customer inquiries. Outstanding customer service, multi- tasking skills, and follow-through are a must.

• Manage incoming internet and phone inquiries and proactively pursue additional customer leads
• Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on our vehicle offerings
• Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements
• Meet specified monthly targets and goals
• Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive, roll-up your sleeves attitude
• Prior customer relations or BDC experience preferred
• At least 1 year of internet sales experience; experience in an automotive setting preferred
• High school diploma or GED equivalent
• Self-starter, motivated and success driven
• Confident, positive and high energy presence
• Team-oriented with a desire to achieve both individual and collective goals
• Valid driver's license
• Must be able to pass background and drug screenings

Pay

$80,000.00 - $100,000.00 per year

Job Description

In this role you will be directly responsible for monitoring and following up with potential customer inquiries. Outstanding customer service, multi- tasking skills, and follow-through are a must.

• Manage incoming internet and phone inquiries and proactively pursue additional customer leads
• Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on our vehicle offerings
• Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements
• Meet specified monthly targets and goals
• Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive, roll-up your sleeves attitude

Sales BDC Responsibilities

• Manage incoming internet and phone inquiries and proactively pursue additional customer leads
• Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on our vehicle offerings
• Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements
• Meet specified monthly targets and goals
• Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive, roll-up your sleeves attitude

Sales BDC Qualifications

• Prior customer relations or BDC experience preferred
• At least 1 year of internet sales experience; experience in an automotive setting preferred
• High school diploma or GED equivalent
• Excellent customer relationship skills
• Self-starter, motivated and success driven
• Confident, positive and high energy presence
• Strong communication skills
• Team-oriented with a desire to achieve both individual and collective goals
• Valid driver's license
• Must be able to pass background and drug screenings

About Our Company

McGovern Automotive Group's culture of "customer first" and a commitment to transparency enables us to provide exceptional service and superior value for our customers. Our rapidly expanding business provides significant opportunity for learning, training and career growth for

our team. In addition, we provide a highly competitive compensation plan, along with benefits (including medical, dental, 401K with matching, paid time off) and a professional, team- oriented and promote from within culture

McGovern Automotive Group is an Equal Opportunity Employer

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person