Sales Associate- Soho

Cartier; New York (NY); On-site; USD 35,817 - 39,950; Full time

Benefits offered by this job

Medical, dental, and vision programs

401(k) with employer match

Flexible spending accounts

Job summary

Cartier seeks an Ambassador in New York who will deliver exceptional customer experiences while achieving sales targets. This role requires 2-5 years in luxury retail and excellent communication skills. Responsibilities include fostering client relationships, managing daily boutique operations, and embodying Cartier's values as a brand ambassador.

The role offers a competitive hourly wage of $26-$29, along with comprehensive benefits aimed at employee well-being, including medical, dental, and retirement options.

Qualifications

• 2-5 years of previous experience in luxury retail.
• Must be able to work Saturday and Sunday consistently.
• Additional language skills are a plus.
• General knowledge of timepiece movements preferred.

Responsibilities

• Achieve and exceed sales targets.
• Provide exceptional customer service.
• Cultivate client relationships.
• Assist daily operations of the boutique.

Skills

Excellent interpersonal and communication skills

Ability to work in a fast-paced retail environment

Strong understanding of customer service needs

Self-starter with team-player approach

Detail-oriented

Education

College degree preferred

Tools

MS Office

SAP knowledge preferred

Job description

Key Responsibilities

As an Ambassador of the Maison, the employee achieves and exceeds sales targets as directed by management and proactively develops their client portfolio. They ensure a unique client experience throughout all touch points and participate in the daily operations of the boutique.

• Consistently achieve and/or exceed monthly sales targets as directed by management.
• Ensure outstanding customer service at all touchpoints, including greeting and acknowledging every customer, maintaining high standards, solid product knowledge, and all components of customer service before, during and after sales.
• Provide after‑sales support if a dedicated area or staff is not available.
• Adapt approach to client needs and motivations.
• Negotiate and handle objections with ease.
• Assist and support after‑sales clients in accordance with Maison values.
• Act as a referent and provide recommendations that will give an exceptional client experience.
• Remain current on industry news and competitor activities.

Client Relationship Management

• Cultivate new and existing client relationships through exceptional service and Maison‑specific CRM initiatives.
• Capture client data accurately for follow‑up and relationship building.
• Resolve client issues or concerns appropriately and elevate them as needed to management.
• Partner with management to develop plans for in‑store and off‑site events and networking.

Daily Boutique Operations

• Understand and comply with all security and operational policies and procedures.
• Assist with daily set‑up and breakdown of the boutique and communicate any maintenance issues.
• Assist with merchandising, daily maintenance of displays and back‑stock.
• Participate in daily and annual inventories and cycle counts.
• Assist with special projects as needed (e.g., price changes, back‑office responsibilities).

Job Profile

• College degree preferred.
• Must be able to work Saturday and Sunday consistently in addition to one weekday.
• 2‑5 years of previous experience in luxury retail.
• Ability to work in a fast‑paced retail environment.
• Computer and internet savvy.
• MS Office experience required; SAP knowledge preferred.
• Additional language skills are a plus.
• General knowledge of timepiece movements preferred.
• Excellent interpersonal and communication skills required.
• Strong understanding of customer service needs and priorities.
• Strong attention to detail and ability to handle multiple tasks simultaneously with precision.
• Being a genuine Maison Ambassador.
• Uphold Cartier image by maintaining professional demeanor at all times and acting as an ambassador for the brand.
• Self‑starter with team‑player approach.
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, and access to the employee assistance program.

Compensation

Expected Hourly Range: $26/HR-$29/HR (Commission and Overtime eligible) Please note, salaries will be negotiated based on relevant skills and experience.

At Richemont, We Craft the Future!