Sales Associate, Retail Operations

Ravinia Festival; Highland Park (IL); On-site; USD 19,286 - 24,796; Full time

Job summary

Ravinia Festival Shop is seeking a Sales Associate to handle cashiering, promote sales items, and create a welcoming customer experience across Ravinia's festival shops and pop-ups. Roles include engaging customers, supporting merchandising, and learning Ravinia’s retail operations in a fast-paced park setting.

The position supports both part-time and full-time schedules; candidates should enjoy teamwork, have strong customer service skills, and be able to lift items up to 30 pounds.

Qualifications

• High School or equivalent work experience.
• Excellent customer service and communication skills.
• Ability to multi-task and work in teams or independently.
• Ability to lift boxes weighing up to 30 lbs.
• Available to work evening hours on weekdays and weekends.
• All Ravinia employees must be at least 16 years of age.

Responsibilities

• Cashiering using a point-of-sale system (Shopify)
• Closing report and counting cash drawer at the end of each shift
• Provide excellent customer service and set an example for all staff
• Engage with customers on the sales floor and behind the register
• Clean, organize and restock shop locations daily
• Assist in merchandising stores and displays

Skills

Excellent customer service

Communication skills

Multi-tasking

Team or independent work

Lift up to 30 lbs

Evening/weekend availability

Education

High School or equivalent work experience

Job description

Position Title:Sales Associate - Ravinia Festival Shop

Department: Festival Shop(Marketing & Communications)

Reports To: Manager of Retail Operations

Range:$15.75/hr, non-exempt

Company Description

At Ravinia, we believe in the transformative power of shared, live-music moments and their ability to inspire individuals, strengthen communities, and foster a more connected world.

Beyond presenting outstanding performances by the world’s greatest musicians, our mission as a not-for-profit organization is to develop broader, more diverse audiences and performers in the music industry with our Reach Teach Play® community engagement and education programs, our Steans Institute’s collaborative and experiential artistic training programs, and more. Together, Ravinia’s initiatives serve tens of thousands of students, families, and emerging professional musicians.

Our 36-acre park is home to North America’s longest-running outdoor music festival and its most artistically diverse. Over 100 different events, featuring a mix of classical, rock, pop, jazz, R&B, indie, and country performers, make up a typical summer season across our open-air and indoor stages, including the annual residency of the Chicago Symphony Orchestra.

Position Summary:

The Ravinia guest experience is more than the performance on stage. Our beautiful, welcoming park is what makes listening to music at Ravinia truly special, and we’re excited to open our gates to concertgoers. From morning to night, each of our employees contributes to making live music at Ravinia extraordinary.

As Ravinia’s Sales Associate, you are responsible for cashiering, promoting sales items, and creating a welcoming customer experience. You will have the opportunity to learn and work in Ravinia’s retail operations. All locations are on festival grounds; two retail shops and pop-up shops (vary by occasion or concert). Preparation and hiring begin May 15th, part-time & full-time hours are available.

General Responsibilities

• Cashiering using a point-of-sale system (Shopify)
• Closing report and counting cash drawer at the end of each shift
• Provide excellent customer service and set an example for all staff
• Engage with customers on the sales floor and behind the register
• Clean, organize and restock shop locations daily
• Assist in merchandising stores and displays

Qualifications

• High School or equivalent work experience
• Excellent customer service and communication skills
• Ability to multi-task and work in teams or independently
• Ability to lift boxes weighing up to 30 lbs.
• Available to work evening hours on weekdays and weekends
• All Ravinia employees must be at least 16 years of age

Work Environment

• The Ravinia season runs from July through September. Priority in hiring will be given to applicants who are available to work the entire season.
• This position is onsite, Indoors within two locations in the park with prolonged periods of standing with engagement with customers.
• It requires mostly afternoon/evening hours. Applicants must be available for both weekday and weekend hours.
• The Festival Shop is a fast paced environment which includes collaborative and independent work.

Ravinia is an Equal Opportunity Employer

As an equal opportunity employer, Ravinia strongly believes that diversity of backgrounds, experiences, and perspectives is essential to our success and we strive to create and sustain an equitable and inclusive environment for all our employees. Ravinia does not discriminate on the basis of any protected status under federal, state, or local law. We encourage individuals of all identities and abilities to apply.

All your information will be kept confidential according to EEO guidelines.