Sales Associate - Retail & Museum Floor

John Wayne Enterprises; Fort Worth (TX); On-site; USD 28,000 - 35,000; Part time

Job summary

John Wayne Enterprises is seeking a Sales Associate to provide exceptional guest service at the John Wayne Museum & Supply. This role involves engaging with guests, assisting with product knowledge, and maintaining a polished store environment. Candidates should have strong communication skills and a customer-service orientation, and experience in retail is preferred.

Success in this role involves teamwork, operational excellence, and a commitment to representing the brand to visitors in Fort Worth, Texas.

Qualifications

• Retail or hospitality experience preferred but not required.
• Strong communication and customer service orientation.
• Ability to work weekends and special events.
• Professional, reliable, and willing to learn.

Responsibilities

• Provide a warm, welcoming, and informative experience to all museum and retail guests.
• Maintain store cleanliness, organization, and presentation at all times.
• Accurately process sales transactions, returns, and exchanges using POS systems.
• Represent the brand with friendliness and professionalism when interacting with tourists.

Skills

Strong communication

Customer service orientation

Retail or hospitality experience

Reliability

Job description

Position Summary

The Sales Associate provides exceptional guest service and supports the daily museum and retail experience at the John Wayne Museum & Supply. This role ensures every guest feels welcomed, informed, and supported throughout their visit, while maintaining the brand ethos of Self-Reliance, Extreme Ownership, Teamwork, and Protect Your Time.

Sales Associates contribute to the overall success of the operation through guest engagement, product knowledge, accurate transactions, cleanliness, merchandising support, and maintaining a polished store environment. This role is essential in delivering the authentic, high-quality John Wayne experience.

This position requires strong communication, service orientation, and reliability.

Core Responsibilities

Guest Experience & Brand Standards

• Provide a warm, welcoming, and informative experience to all museum and retail guests.
• Demonstrate product knowledge, share brand storytelling, and support both museum and store questions.
• Maintain a polished, approachable presence that aligns with the John Wayne brand.
• Address guest inquiries promptly and elevate issues to a Key Holder or Assistant Manager as needed.

Operational Excellence

• Maintain store cleanliness, organization, and presentation at all times.
• Ensure product is properly stocked, folded, and merchandised to visual standards.
• Support ticketing flow, museum entry guidance, and crowd management during peak times.
• Assist with basic BOH restocking tasks and Visuals tasks when directed by leadership.

Sales Support

• Assist guests with sizing, product recommendations, and purchase decisions.
• Accurately process sales transactions, returns, and exchanges using POS systems.
• Support seasonal promotions, signage placement, and campaign execution.
• Actively contribute to store sales goals through strong service and selling behaviors.

Community Engagement & Local Awareness

• Maintain familiarity with the Stockyards area to assist visitors with local questions.
• Represent the brand with friendliness and professionalism when interacting with tourists, locals, and partners.

Teamwork & Collaboration

• Work closely with Assistant Managers, Key Holders, and fellow Sales Associates to ensure seamless operations.
• Participate in cross-training efforts to support FOH, BOH, Visuals, and Technical needs.
• Support teamwork across the entire leadership structure by following directions and communicating clearly.

Qualifications

• Retail or hospitality experience preferred but not required.
• Strong communication and customer-service orientation.
• Ability to work weekends and special events.
• Professional, reliable, and willing to learn.

Work Environment & Physical Requirements

• Frequent standing, walking, and floor interaction.
• Occasional lifting up to 20–30 lbs.
• Fast-paced environment with consistent guest activity.

Equal Opportunity Statement

John Wayne Enterprises is an Equal Opportunity Employer committed to fostering a respectful, diverse, and inclusive workplace.