Full Time Sales Associate - Retail & Museum Floor

John Wayne Enterprises; Fort Worth (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

John Wayne Enterprises’ John Wayne Museum & Supply seeks a Sales Associate to deliver exceptional guest service, support daily museum and retail operations, and embody the brand ethos of Self-Reliance, Extreme Ownership, Teamwork, and Protect Your Time.

You will assist guests with product knowledge, process transactions via POS, maintain store presentation, and engage with locals and tourists in a fast-paced environment. This role requires weekend availability and a collaborative mindset.

Qualifications

• Retail or hospitality experience preferred but not required.
• Strong communication and customer-service orientation.
• Ability to work weekends and special events.
• Professional, reliable, and willing to learn.

Responsibilities

• Provide a warm, welcoming, and informative experience to all museum and retail guests.
• Maintain store cleanliness, organization, and presentation at all times.
• Accurately process sales transactions, returns, and exchanges using POS systems.
• Maintain familiarity with the Stockyards area to assist visitors with local questions.
• Work closely with leadership to ensure seamless operations and teamwork.

Skills

Customer service

Communication

Weekend availability

Tools

POS systems

Job description

Position Summary

The Sales Associate provides exceptional guest service and supports the daily museum and retail experience at the John Wayne Museum & Supply. This role ensures every guest feels welcomed, informed, and supported throughout their visit, while maintaining the brand ethos of Self-Reliance, Extreme Ownership, Teamwork, and Protect Your Time.

Sales Associates contribute to the overall success of the operation through guest engagement, product knowledge, accurate transactions, cleanliness, merchandising support, and maintaining a polished store environment. This role is essential in delivering the authentic, high-quality John Wayne experience.

This position requires strong communication, service orientation, and reliability.

Core Responsibilities

Guest Experience & Brand Standards

• Provide a warm, welcoming, and informative experience to all museum and retail guests.
• Demonstrate product knowledge, share brand storytelling, and support both museum and store questions.
• Maintain a polished, approachable presence that aligns with the John Wayne brand.
• Address guest inquiries promptly and elevate issues to a Key Holder or Assistant Manager as needed.

Operational Excellence

• Maintain store cleanliness, organization, and presentation at all times.
• Ensure product is properly stocked, folded, and merchandised to visual standards.
• Support ticketing flow, museum entry guidance, and crowd management during peak times.
• Assist with basic BOH restocking tasks and Visuals tasks when directed by leadership.

Sales Support

• Assist guests with sizing, product recommendations, and purchase decisions.
• Accurately process sales transactions, returns, and exchanges using POS systems.
• Support seasonal promotions, signage placement, and campaign execution.
• Actively contribute to store sales goals through strong service and selling behaviors.

Community Engagement & Local Awareness

• Maintain familiarity with the Stockyards area to assist visitors with local questions.
• Represent the brand with friendliness and professionalism when interacting with tourists, locals, and partners.

Teamwork & Collaboration

• Work closely with Assistant Managers, Key Holders, and fellow Sales Associates to ensure seamless operations.
• Participate in cross-training efforts to support FOH, BOH, Visuals, and Technical needs.
• Support teamwork across the entire leadership structure by following directions and communicating clearly.

Qualifications

• Retail or hospitality experience preferred but not required.
• Strong communication and customer-service orientation.
• Ability to work weekends and special events.
• Professional, reliable, and willing to learn.

Work Environment & Physical Requirements

• Frequent standing, walking, and floor interaction.
• Occasional lifting up to 20–30 lbs.
• Fast-paced environment with consistent guest activity.

Equal Opportunity Statement

John Wayne Enterprises is an Equal Opportunity Employer committed to fostering a respectful, diverse, and inclusive workplace.