Retail Sales Associate, Part-Time

Plaza del Lago; Wilmette (IL); On-site; USD 20,664 - 27,552; Part time

Job summary

Plaza del Lago is seeking a Part-Time Retail Sales Associate in Wilmette, Illinois, to deliver exceptional customer service and build lasting relationships. The role emphasizes creating a welcoming environment and driving sales through personalized customer engagement.

Ideal candidates should have 1-3 years of retail or customer service experience, strong interpersonal skills, and the ability to adapt to a fast-paced environment. Evening, weekend, and holiday shifts are expected.

Qualifications

• 1-3 years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
• Strong interpersonal skills with a genuine ability to connect with people.
• Proactive, solutions-oriented approach to delivering excellent customer service.
• Ability to adapt in a fast-paced environment.
• Comfortable working a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Welcome every customer with a friendly, authentic approach.
• Listen and connect with customers to understand their needs.
• Provide knowledgeable feedback and personalized styling suggestions.
• Share product knowledge and engage customers.
• Maintain a clean, organized, and fully stocked sales floor.
• Assist in transactions, returns, and exchanges.
• Support inventory management and operational tasks.
• Ability to open and close the store when necessary.

Skills

Retail experience

Customer service

Interpersonal skills

Problem-solving

Adaptability

Sales goals achievement

Job description

Johnnie-O is looking for a Part-Time Retail Sales Associate to deliver an exceptional customer experience, build lasting relationships, and contribute to the overall success of the store. This role is key to creating a welcoming, on-brand environment where customers feel connected to both the product and the Johnnie-O lifestyle.

RESPONSIBILITIES

• Welcome every customer with a friendly, authentic approach that reflects the Johnnie-O brand.
• Listen and connect with customers to understand their needs, style preferences, and fit requirements.
• Provide knowledgeable feedback and personalized styling suggestions.
• Share product knowledge, new arrivals, and upcoming events to keep customers engaged.
• Maintain a client book and follow up with customers to build long-term relationships,
• Consistently meet or exceed individual sales goals.
• Contribute to store sales by proactively engaging customers and recommending additional products.
• Participate in outreach, appointment-based selling, and event support to grow the customer base.
• Ensure the sales floor and fitting rooms are clean, organized, and fully stocked.
• Assist in restocking, re-merchandising, and setting seasonal floor changes.
• Support accurate inventory management and communicate stock needs to leadership.
• Process transactions efficiently and accurately, including returns and exchanges.
• Follow cash handling procedures and maintain accuracy in the POS system.
• Assist with back of house/replenishment responsibilities, price changes, markdowns, transfers, and other operational tasks as needed.
• Ability to open and close the store, when necessary, when the store manager and assistant store manager are absent.

QUALIFICATIONS

• 1-3 years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
• Strong interpersonal skills with a genuine ability to connect with people.
• Proactive, solutions-oriented approach to delivering excellent customer service.
• Ability to adapt in a fast-paced environment and handle multiple priorities.
• Comfortable working a flexible schedule including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 20 lbs.