Retail Sales Advisor

Circadian; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health/Dental/Vision Insurance

Employee discounts

Paid time off & holidays

Job summary

Johnnie-O is seeking a Retail Sales Advisor in Austin to deliver exceptional customer experiences and build lasting relationships. You will contribute to a welcoming, on-brand store environment where customers feel connected to the Johnnie-O lifestyle.

The role requires strong interpersonal skills, a proactive attitude, and the ability to support inventory, merchandising, and daily operations while meeting sales goals.

Qualifications

• 1-3 years of retail or premium lifestyle brand experience preferred.
• Strong interpersonal skills and ability to connect with customers.
• Proactive, solutions-oriented approach to great service.

Responsibilities

• Welcome customers with an authentic Johnnie-O-style approach.
• Understand needs, style preferences, and fit requirements.
• Provide styling feedback and product knowledge.
• Engage customers with new arrivals, events, and promotions.
• Maintain client book and follow up to build relationships.

Skills

Customer service

Sales

Communication

Job description

Johnnie-O is looking for a Retail Sales Advisor to deliver an exceptional customer experience, build lasting relationships, and contribute to the overall success of the store. This role is key to creating a welcoming, on-brand environment where customers feel connected to both the product and the Johnnie-O lifestyle.

Responsibilities

• Welcome every customer with a friendly, authentic approach that reflects the Johnnie-O brand.
• Listen and connect with customers to understand their needs, style preferences, and fit requirements.
• Provide knowledgeable feedback and personalized styling suggestions.
• Share product knowledge, new arrivals, and upcoming events to keep customers engaged.
• Maintain a client book and follow up with customers to build long-term relationships.
• Consistently meet or exceed individual sales goals.
• Contribute to store sales by proactively engaging customers and recommending additional products.
• Participate in outreach, appointment-based selling, and event support to grow the customer base.
• Ensure the sales floor and fitting rooms are clean, organized, and fully stocked.
• Assist in restocking, re-merchandising, and setting seasonal floor changes.
• Support accurate inventory management and communicate stock needs to leadership.
• Process transactions efficiently and accurately, including returns and exchanges.
• Follow cash handling procedures and maintain accuracy in the POS system.
• Assist with back of house/replenishment responsibilities, price changes, markdowns, transfers, and other operational tasks as needed.

Qualifications

• 1-3 years of retail or customer service experience, ideally in apparel or premium lifestyle brands.
• Strong interpersonal skills with a genuine ability to connect with people.
• Proactive, solutions-oriented approach to delivering excellent customer service.
• Ability to adapt in a fast-paced environment and handle multiple priorities.
• Comfortable working a flexible schedule including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 20 lbs.

Benefits & Compensation

• Full-Time/Hourly position plus commission opportunities, paid time off, and paid holidays
• Health/Dental/Vision/FSA/Life/Short-Term Disability Insurance benefits
• Employee discounts