Sales Associate Receptionist

BODY20 Dr. Phillips; Orlando (FL); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Free BODY20 EMS sessions

Discounts for family and friends

Opportunity to advance into Certified 

EMS Coach or Sales roles

Job summary

BODY20 Dr Phillips is seeking a polished Front Desk & Coach Associate to enhance member experience in a hybrid setting. You will greet members, manage bookings, assist with EMS session prep, and support coaches and sales teams while keeping the studio inviting and operational.

The ideal candidate loves fitness, delivers exceptional customer service, and works well in a fast-paced environment. Prior studio or gym experience is a plus, but enthusiasm and reliability are key.

Qualifications

• Experience in front desk or hospitality environments.
• Interest in fitness or wellness.
• Ability to multitask in a fast-paced setting.

Responsibilities

• Greet members and manage bookings at front desk.
• Assist EMS session setup and transitions.
• Maintain lobby, cleanliness, and studio upkeep.
• Support promotions and member engagement initiatives.

Skills

Front desk operations

Coaching assistance

Customer-service skills

Team player

Multitask

Punctual

EMS equipment

Tools

EMS equipment

Job description

Benefits:

• Flexible schedule
• Free uniforms
• Opportunity for advancement

Position Overview

BODY20 Dr Phillips is growing, and we’re looking for a polished, energetic, and reliable team member who can support front desk operations and coaching assistance. This hybrid role is perfect for someone who enjoys customer service, fitness, and creating an exceptional member experience.

ABOUT THE ROLE

The Front Desk & Coach Associate plays a key role in delivering BODY20’s premium EMS fitness experience. This position blends hospitality, sales support, light training assistance, and studio upkeep. You’ll work closely with Coaches, Sales staff, and Management to ensure every member feels welcomed, supported, and excited to train.

KEY RESPONSIBILITIES

Front Desk & Member Experience

• Greet all members and guests with a warm, professional attitude
• Check in clients, manage bookings, answer calls, texts, and emails
• Assist with new-member onboarding, waivers, and intake forms
• Support the sales team with lead follow-up and membership questions
• Maintain a clean, organized, and inviting lobby/front desk area

Coaching & Training Support

• Assist Coaches with EMS session setup, suit prep, and transitions
• Help guide members through session prep and basic instructions
• Ensure safety protocols and BODY20 training standards are followed
• Reset suites and maintain EMS equipment and cleanliness

Studio Operations & Upkeep

• Complete cleaning checklists and maintain studio presentation
• Assist with laundry, suit organization, and equipment preparation
• Support promotions, in-studio events, and member engagement initiatives

IDEAL CANDIDATE

• Friendly, polished, and professional demeanor
• Strong communication and customer-service skills
• Interest in fitness, wellness, or personal training
• Team player with the ability to multitask in a fast-paced environment
• Reliable, punctual, and proactive
• Prior fitness or studio experience is a plus, but not required

PERKS

• Free BODY20 EMS sessions
• Discounts for family and friends
• Opportunity to advance into Certified EMS Coach or Sales roles
• Fun, supportive, high-energy team environment