Sales Associate - Membership Specialist

MassageLuXe Birmingham; Michigan; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Employee discounts on spa services and

Job summary

MassageLuXe Birmingham is seeking a self-driven Sales Associate to drive membership growth and enhance client relationships at our spa. The role demands mastering our sales approach and consistently meeting membership targets, while supporting daily spa operations.

The position requires flexible hours including evenings, weekends and holidays, with opportunities for growth in a busy, luxury wellness environment. Training will equip you to confidently promote services and programs across the spa.

Qualifications

• Proven sales experience, preferably in a spa or wellness environment.
• Demonstrated ability to meet and exceed sales targets.
• Excellent communication, interpersonal, and customer service skills.
• Ability to learn and adapt to a structured sales approach.
• Goal-oriented and self-motivated with a strong work ethic.

Responsibilities

• Proactively promote and sell membership programs, consistently meeting sales goals.
• Master and implement our sales methodology to close membership sales.
• Complete and graduate from the one-week training program.
• Achieve a minimum 35% membership sales conversion, aiming for 40%.
• Build strong client relationships through exceptional service.
• Develop product and service knowledge to recommend solutions.
• Guide clients through the membership sign-up process and onboarding.
• Monitor sales performance and adjust strategies to improve retention.
• Generate new clientele through grassroots marketing and social media.

Skills

Sales experience

Customer service

Communication

Spa/wellness knowledge

Job description

Job Description

Are you a self driven sales professional with a passion for exceeding targets? Do you thrive in a fast-paced environment and excel at building client relationships? If so, we want you to join our team!

We are seeking a highly motivated and results-orientedSales Associateto drive membership growth at our established Massage and Facial Spa. This is a sales-focused role that demands a strong understanding of our services and the ability to effectively communicate their value to potential clients. You will be responsible for mastering our proven sales approach, consistently achieving membership sales targets and performing daily job responsibilities. Our certified specialists provide massage, facial and waxing services.

Key Responsibilities:

• Aggressive Membership Sales:Proactively engage with clients to promote and sell our membership programs, consistently achieving and exceeding sales goals.
• Sales Mastery:Master and implement our provided sales methodology to effectively close membership sales. Highly motivated and self driven to excel.
• Training: Successfully complete and graduate from the one week training program. Learn all job and services related protocols and polices.
• Target Achievement:Consistently achieve a minimum membership sales conversion rate of 35%, with a drive to exceed the standard target of 40%.
• Client Relationship Management:Build strong client relationships by providing exceptional customer service and understanding their individual needs.
• Product & Service Expertise:Develop a comprehensive understanding of all spa services and product lines to effectively recommend and sell appropriate solutions.
• Sales Consultation:Conduct thorough consultations to identify client needs and recommend the best membership options.
• Client Onboarding:Guide clients through the membership sign-up process, ensuring a smooth and positive experience.
• Sales Performance Tracking:Monitor and analyze sales performance to identify areas for improvement, optimize sales strategies and higher client retention.
• Client Engagement:Generate new clientele through grassroots marketing, company social media tools and promotional activities.
• Spa Operations Support:Assist with reception duties, scheduling appointments, and maintaining a clean and welcoming spa environment. Must be able to work flexible hours including evenings, weekends, and holidays.
• Professional Representation:Maintain a professional and enthusiastic demeanor, representing the spa's brand and values.

Qualifications:

• Proven sales experience, preferably in a spa or wellness environment.
• Demonstrated ability to meet and exceed sales targets.
• Strong understanding of sales principles and techniques.
• Excellent communication, interpersonal, and customer service skills.
• Ability to learn and adapt to a structured sales approach.
• Goal-oriented and self-motivated with a strong work ethic.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Minimum 2 years of experience in a Massage or Day Spa Receptionist or sales role preferred.

Compensation & Benefits:

• Full Time or Part Time, Competitive base salary based on qualifications, prior experience and sales skill.
• Sales Performance driven compensation increases: Generous commission structure, including membership sales, residuals, and product commissions.
• Employee discounts on spa services and products.

Company Description

We are committed to providing exceptional and professional wellness services in a luxurious, supportive environment. We empower our team with comprehensive training and rewarding opportunities, fostering long-term growth and success. We offer a range of massage and facial services, along with flexible membership programs, to help our clients achieve their wellness goals. We are open 7 days a week, and offer a rotating schedule.

The selected candidate/s will demonstrate high-performance standards, be a self-motivated and dedicated professional, and contribute to be a team player that delivers exceptional 5-star service, establishing our position as Michigan's leading spa and empowering our clients to achieve lasting wellness.This opportunity also provides growth in the spa career f