Position Purpose
As a temporary, part‑time Sales Guide, you'll be the heartbeat of our Hunting or Fishing departments, delivering world‑class service with a smile. You'll be the face of the L.L.Bean brand, engaging customers, keeping the store in tip‑top shape, and fostering a spirit of teamwork.
Key Responsibilities
- Engage customers by approaching and assisting multiple customers, providing personal and genuine service interactions.
- Drive sales by converting every customer interaction into a sales opportunity, building brand loyalty through exceptional service.
- Build relationships with customers, share expertise, and demonstrate a passion for learning and sharing product knowledge.
- Advocate for customers: listen actively, understand customer needs, and solve problems efficiently at the first point of contact.
- Leverage technology: use Point of Sale and mobile devices to provide seamless, fast omni‑channel service.
- Promote initiatives: drive excitement around L.L.Bean sponsored programs such as the Outdoor Discovery Program and the L.L.Bean Mastercard program.
- Maintain standards: ensure a well‑organized store, uphold visual and merchandising standards, and support store operations processes.
- Collaborate with the team to achieve results, create a positive work environment, and adapt to changing business needs.
- Contribute to health and safety by following all safety policies and procedures.
Physical Demands
Required to stand and walk during shift; talk or hear, both in person and by headset; occasionally ascend or descend ladders, stairs, ramps; repetitive motions that may include wrists, hands, and/or fingers; occasionally required to stoop, kneel, bend, crouch and lift up to 20 pounds; occasionally move and lift objects up to 40 pounds (utilizing a team lift as needed).
Skills and Qualifications
- Expert knowledge of hunting or fishing activities.
- Passion for providing world‑class customer service.
- Friendly and outgoing communication style.
- Proficiency with computer systems and ability to learn new technologies.
- Adaptability and openness to change.
- Availability to work varied hours, including nights, weekends, and holidays.
- Genuine passion for the outdoors and participation in outdoor activities.
Benefits
- Flexible schedules: (minimum 3 days a week; available Saturday or Sunday; minimum 12 hr/week; minimum 6 hr shifts).
- Competitive pay: Day/Evening starting $16.10/hr; Overnight $20/hr (previously $16/hr and $19/hr). Premium pay +$1 between 6pm-6am.
- Fun perks & generous discount on products.
- Paid training while you learn and grow.
- Supportive work environment and team culture.