Sales Associate – Guest Experience

Go Tours Hawaii; Honolulu (HI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Commission-based pay

Performance bonuses

Job summary

Go Tours Hawaii is hiring Sales Associates – Guest Experience to serve travelers in Hawaiʻi’s tourism sector. You will engage guests, assess interests, and confidently recommend tours and activities while representing a fast-growing Hawaiʻi brand.

The role emphasizes professionalism, accountability, and delivering exceptional guest experiences with a strong focus on performance and reliability. Weekend and holiday coverage is required in a frontline, high-traffic resort environment.

Qualifications

• 2+ years of customer service experience.
• Strong interpersonal and guest relations skills.
• Reliability in attendance and punctuality.
• Ability to thrive in a structured, goal-oriented environment.
• Familiarity with Hawaiʻi attractions or willingness to learn quickly.

Responsibilities

• Professionally engage travelers in a consultative, guest-first manner.
• Identify guest interests and recommend tours and activities.
• Clearly communicate itineraries, policies, and booking details.
• Execute bookings accurately while following company standards.
• Maintain a consistent, polished brand presence at all locations.
• Meet or exceed individual performance expectations.
• Collaborate with leadership and team members to support location success.
• Follow sales processes, scripts, and training frameworks.
• Participate in coaching and performance evaluations.
• Support onboarding and shadowing initiatives when requested.
• Maintain accuracy in reporting and operational tasks.
• Complete additional duties as assigned by management.

Skills

Customer service

Interpersonal skills

Reliability

Punctuality

Goal-oriented

Learn quickly

Education

High School Diploma or GED

Job description

Job Highlights

• Industry-leading commission plan designed for high performers
• Face-to-face, guest-experience focused sales role in Hawaiʻi’s tourism industry
• Opportunity to maximize earnings through individual performance
• Structured, performance-driven sales environment with clear expectations
• Frontline role representing a fast-growing, established Hawaiʻi brand
• High-traffic resort and hospitality locations
• Not an entry-level role; professionalism and reliability required
• Selective, performance-based sales role

Go Tours Hawaii is one of Hawaiʻi’s fastest-growing tour companies, operating across multiple high-traffic hospitality and resort locations. We partner with leading hotels and brands to deliver elevated guest experiences through a professional, in-person sales model.

We are seeking customer-focused, results-driven Sales Associates – Guest Experience to represent our brand as frontline ambassadors. This is a selective role designed for individuals who take pride in professionalism, accountability, and delivering exceptional guest experiences.

Sales Associates engage travelers in meaningful conversations, assess their interests, and confidently recommend tours and activities that enhance their stay in Hawaiʻi.

Responsibilities

• Professionally engage travelers in a consultative, guest-first manner
• Identify guest interests and recommend appropriate tours and activities
• Clearly communicate itineraries, policies, and booking details
• Execute bookings accurately while following company standards and proceduresMaintain a consistent, polished brand presence at all assigned locations
• Meet or exceed individual performance expectations
• Collaborate with leadership and team members to support overall location success
• Adhere to established sales processes, scripts, and training frameworks
• Participate in ongoing coaching, feedback, and performance evaluations
• Support onboarding and shadowing initiatives when requested
• Maintain accuracy in reporting and operational tasks
• Complete additional duties as assigned by management

Minimum Qualifications

• High School Diploma or GED
• Minimum 2 years of customer service experience
• Strong interpersonal and guest relations skills
• Reliable attendance and punctuality
• Ability to thrive in a structured, goal-oriented environment
• Familiarity with Hawaiʻi attractions and visitor expectations (or willingness to learn quickly)

Preferred Qualifications

• Previous sales or marketing experience in a performance-based role
• Experience in tourism, hospitality, or experiential sales
• Bilingual abilities (Japanese or Korean preferred, not required)

Schedule Details

• Full-time position
• Flexible schedule required, including weekends and holidays

Compensation

$16 per hour minimum, plus commission and performance-based bonuses

We are currently looking to fill three (3) open positions on the team.