Sales Associate Gainesville FT

Goodwill of Greater Washington; Gainesville (VA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Same day pay

Paid holidays

PTO

Holiday pay premium

Life insurance

Disability insurance

Medical, dental, vision

Pet insurance

Employee discounts

EAP access

401(k) with match

Job summary

Goodwill of Greater Washington is seeking a retail team member to provide friendly service, manage sales, and help customers find items in-store. You will handle transactions, answer questions, and keep the floor neat and organized.

We offer robust benefits, including same-day pay, accrued PTO, paid holidays, premium holiday pay, life insurance, short/long-term disability, medical/dental/vision, pet insurance, employee discounts, EAP access, and a 403(b)/401(k) plan with employer match after 1

Qualifications

• Effective communication with customers and GGW associates.
• Provide exceptional customer service to all customers.
• Settle customer complaints.
• Perform basic math skills.
• Stand for up to 7 hours per 8-hour shift.
• Lift up to 40 pounds frequently.
• Basic computer applications and internet knowledge.

Responsibilities

• Provide professional, courteous service to customers in-store, outside of the store, and on the phone.
• Ensure merchandise is placed on the sales floor in a timely manner
• Ring items accurately on the register
• Demonstrate accurate cash handling and operate the cash register, card machines, and calculator
• Maintain knowledge of merchandise and answer customer questions promptly
• Keep floor merchandise neat and assist customers with purchase selections
• Maintain a clean professional appearance

Skills

Customer communication

Exceptional customer service

Complaint resolution

Basic math

Stand for long hours

Lift up to 40 lbs

Computer basics

Education

High School Diploma or equivalent

Tools

Cash register

Point of Sale (POS)

Internet basics

Job description

Overview

Enjoy the opportunity to be the face of our retail operations and learn something new every day while Goodwill prepares you to advance in your career. Sales team members work in a collaborative environment and make a positive and sustainable impact on our community.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including the option for same day pay, accrued personal time off (PTO), paid holidays, premium pay for working certain holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year.

Responsibilities

Essential Competencies:

Action Oriented Customer Focus Composure Time Management

Essential Duties and Responsibilities:

• 1. Provides professional and courteous service to all customers inside the store, outside of the store, and on the phone.
• 2. Assures merchandise is placed on the sales floor in a timely manner
• 3. Able to ensure items are rung accurately on the register
• 4. Demonstrates accurate cash handling skill to include but is not limited to making change, operate and maintain the cash register, check and charge card machine, and use of a calculator
• 5. Maintains knowledge of merchandise and answers customer’s questions courteously and promptly
• 6. Keeps floor merchandise neat and orderly (racks, shelves, bins, and hangers) and assists customers with purchase selections.
• 7. Maintains clean professional appearance

Other Duties and Responsibilities:

• 1. Maintain an orderly and clean register area
• 3. Maintain familiarity with store security procedures and exercise security practices when necessary
• 4. Perform general housekeeping responsibilities to include: store upkeep duties as needed to include sweeping, mopping, vacuuming, wiping shelves, and dusting (including restrooms and dressing rooms)
• 5. Perform other duties as assigned by management

Qualifications

Required Qualifications

• 1. Ability to effectively communicate with customers and GGW associates
• 2. Ability to provide exceptional customer service to all of our customers
• 3. Ability to settle customer complaints
• 4. Ability to perform basic math skills
• 5. Ability to stand for prolonged periods of time (up to 7 hours per 8-hour shift)
• 6. Ability to bend and lift up to 40 pounds frequently
• 7. Basic working knowledge of computer applications and the internet

Preferred Qualifications

• 1. A minimum of six months of previous work experience
• 2. High School Diploma or equivalent
• 3. Previous experience working in a retail environment
• 4. Excellent customer service related skills
• 5. Working knowledge of a cash register
• 6. Multilingual with complete fluency in English