Sales Associate Manassas Sudley FT

Goodwill-of-Greater-Washington-; Manassas (VA); On-site; USD 19,286,000 - 23,419,000; Full time

Benefits offered by this job

Same day pay

Paid time off

Paid holidays

Life insurance

Short/long term disability

Medical, dental and vision

Pet insurance

Employee discounts

EAP access

401(k) with match after 1 year

Job summary

Goodwill of Greater Washington is seeking a retail sales associate to provide friendly customer service, ring up items accurately, and help maintain an organized sales floor. You will assist customers, answer questions, and contribute to a positive shopping experience in a fast-paced store environment.

The role emphasizes cash handling, basic math, and the ability to stand for extended periods while supporting store operations and teamwork.

Qualifications

• Effective customer service and communication with customers and staff.
• Ability to perform basic math and handle cash accurately.
• Ability to stand for extended periods and lift light loads as part of store duties.

Responsibilities

• Provide professional, courteous service to customers in-store and on the phone.
• Ensure merchandise is placed on the sales floor in a timely manner.
• Rung items accurately at the register and handle cash transactions.
• Maintain knowledge of merchandise and answer customer questions promptly.
• Keep floor merchandise neat and assist customers with selections.
• Maintain a clean, professional appearance and assist with store upkeep.
• Follow store security procedures and perform housekeeping duties as needed.

Skills

Customer service

Communication

Cash handling

Basic math

Stand for long periods

Education

High School Diploma or equivalent

Job description

Overview

Enjoy the opportunity to be the face of our retail operations and learn something new every day while Goodwill prepares you to advance in your career. Sales team members work in a collaborative environment and make a positive and sustainable impact on our community.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including the option for same day pay, accrued personal time off (PTO), paid holidays, premium pay for working certain holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP). 403(b)/401(k) plan with match available after 1 year.

Responsibilities

Essential Competencies:

Action Oriented Customer Focus Composure Time Management

Essential Duties and Responsibilities:

• 1. Provides professional and courteous service to all customers inside the store, outside of the store, and on the phone.
• 2. Assures merchandise is placed on the sales floor in a timely manner
• 3. Able to ensure items are rung accurately on the register
• 4. Demonstrates accurate cash handling skill to include but is not limited to making change, operate and maintain the cash register, check and charge card machine, and use of a calculator
• 5. Maintains knowledge of merchandise and answers customer’s questions courteously and promptly
• 6. Keeps floor merchandise neat and orderly (racks, shelves, bins, and hangers) and assists customers with purchase selections.
• 7. Maintains clean professional appearance

Other Duties and Responsibilities:

• 1. Maintain an orderly and clean register area
• 3. Maintain familiarity with store security procedures and exercise security practices when necessary
• 4. Perform general housekeeping responsibilities to include: store upkeep duties as needed to include sweeping, mopping, vacuuming, wiping shelves, and dusting (including restrooms and dressing rooms)
• 5. Perform other duties as assigned by management

Qualifications

Required Qualifications

• 1. Ability to effectively communicate with customers and GGW associates
• 2. Ability to provide exceptional customer service to all of our customers
• 3. Ability to settle customer complaints
• 4. Ability to perform basic math skills
• 5. Ability to stand for prolonged periods of time (up to 7 hours per 8-hour shift)
• 6. Ability to bend and lift up to 40 pounds frequently
• 7. Basic working knowledge of computer applications and the internet

Preferred Qualifications

• 1. A minimum of six months of previous work experience
• 2. High School Diploma or equivalent
• 3. Previous experience working in a retail environment
• 4. Excellent customer service related skills
• 5. Working knowledge of a cash register
• 6. Multilingual with complete fluency in English