Sales Associate (Full Time)

IBC Bank; Stone (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

IBC Bank in Stone, CA is seeking a Sales Associate to deliver efficient customer and financial services and to promote bank products and services to walk-in customers. You will help establish new relationships and represent the IBC Experience with professionalism.

The role requires strong communication, problem solving, and teamwork, with bilingual English/Spanish preferred. This in-office position offers daily customer interaction and opportunities to grow within the branch network.

Qualifications

• Provide efficient and accurate customer and financial services.
• Promote bank products and services to walk-in customers.
• Establish new customer relationships and maintain service quality.

Responsibilities

• Deliver prompt, friendly customer service.
• Meet customer financial needs by promoting products and services.
• Assist with branch opening/closing procedures and dual control.
• Adhere to New Account Opening Process policies.
• Support Branch Manager with Compliance Facility Checklist.
• Maintain branch inventory and supplies.
• Travel to assist other branches as needed.
• Assist teller operations when required.
• Attend meetings and execute on sales goals.
• Respond to customer complaints promptly.
• Assist with on-the-job sales training.
• Perform other duties as assigned.

Skills

Problem Analysis

Focus on Results

Initiative

Service Orientation

Focus on Quality

Perseverance

Resourceful

Teamwork

Oral and written Communication

Bilingual (English/Spanish) preferred

Computer literate (Microsoft programs)

Education

High school graduate or GED equivalent

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type: Full time

This is an in-office position.

Department: 400 Retail Sales and Service

Job Summary: The Sales Associate position is responsible for providing efficient and accurate customer and financial services while delivering the “IBC Experience”. This includes meeting customer needs by offering bank products and services and establishing new relationships.

Job Description:

ESSENTIAL JOB FUNCTIONS

• Deliver the IBC Experience by providing prompt, efficient, and friendly customer service
• Meet customer financial needs by promoting bank products and services through walk in customers, follow up calls, onboarding, aisle time, and outreach activities
• Assist with branch opening/closing procedures and dual control
• Adhere to policies and procedures of the New Account Opening Process
• Support Branch Manager with adherence to the Compliance Facility Checklist
• Maintain branch inventory and supplies
• Flexibility to travel and assist other branches
• Flexibility to assist and perform teller operation functions
• Attend meetings and other events
• Maintain individual sales performance goals
• Promptly respond to and communicate customer complaints
• Assist with on-the-job sales training
• Other duties as assigned

Skills

• Problem Analysis
• Focus on Results
• Initiative
• Service Orientation
• Focus on Quality
• Perseverance
• Resourceful
• Teamwork
• Oral and written Communication
• Bilingual (English/Spanish) preferred
• Computer literate (knowledge of Microsoft programs)

EDUCATION & EXPERIENCE

• High school graduate or GED equivalent
• 1 + years of experience interacting with people preferred