Sales Associate/Engraver

Secretary of the Senate; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Job summary

Secretary of the Senate is seeking staff to assist customers and staff with gift items in a retail setting. You will help with engraving and personalized gifts, and support store and warehouse inventory management.

Role requires independent judgment in prioritizing tasks while following Senate policies and ethical guidelines. The position involves processing purchases and shipping, and providing detailed product information to customers.

Responsibilities

• Perform functions of sales associate and provide customer service to store patrons.
• Process cash and credit card transactions, provide receipts and return policy, determine shipping charges, and prepare items to ship to customer.
• Assist customers with gift selection, special requests, inquiries, purchases, and returns; inform customer of custom options, shipping, engraving, and additional product information; resolve customer complaints; and process mail orders transacted by phone or in person.
• Resolve customer complaints and process mail orders transacted by phone or in person.

Job description

This is retail, engraving, and customer service work assisting Senate staff and customers with gift items. Other duties include assisting with the maintenance of store and warehouse inventory. Work is bound by Secretary of the Senate policies and procedures; the U.S. Senate Handbook; and the Senate Ethics Manual, but requires independent judgment in setting priorities and handling assignments.

Perform functions of sales associate; provide customer service to patrons of the store; process cash and credit card transactions, provide customers with receipt and return policy, determine shipping charges, and prepare items to ship to customer. Assist customers with gift selection, special requests, inquiries, purchases, and returns; inform customer of custom options, shipping, engraving, and additional product information; resolve customer complaints; and process mail orders transacted by phone or in person.