Sales Associate/Engraver

Senate; Washington (District of Columbia); Presencial; USD 56.000 - 95.000; Jornada completa

Descripción de la vacante

The Senate Gift Shop in Washington, DC, seeks a Sales Associate/Engraver to assist customers with gift items, process sales, and manage engraving requests. The role requires careful handling of orders, shipping, and returns, with adherence to Senate policies.

You will fulfill engraving orders, coordinate with front office and vendors, keep engraving files, and maintain inventory while delivering the highest level of customer service.

Responsabilidades

• Sell items and provide customer service to patrons.
• Process cash and credit card transactions and issue receipts.
• Determine shipping charges and prepare items to ship.
• Assist customers with gift selections, custom options, engraving, and returns.
• Fulfill engraving orders; prioritize engraving requests and adjust equipment.
• Coordinate with front office on orders and maintain engraving files.
• Coordinate with vendor to digitize artwork and maintain digitized files.
• Track inventory and assist warehouse with Gift Shop merchandise.

Descripción del empleo

• Location: Washington, District of Columbia

The Secretary of the Senate's Senate Gift Shop is seeking a Sales Associate/Engraver . The complete vacancy announcement and application may be found on the United States Senate Career Page at https://sen.gov/YO0NL.

Key Responsibilities

This is retail, engraving, and customer service work assisting Senate staff and customers with gift items. Other duties include assisting with the maintenance of store and warehouse inventory. Work is bound by Secretary of the Senate policies and procedures; the U.S. Senate Handbook; and the Senate Ethics Manual, but requires independent judgment in setting priorities and handling assignments.

ESSENTIAL FUNCTIONS Perform functions of sales associate; provide customer service to patrons of the store; process cash and credit card transactions, provide customers with receipt and return policy, determine shipping charges, and prepare items to ship to customer.

Assist customers with gift selection, special requests, inquiries, purchases, and returns; inform customer of custom options, shipping, engraving, and additional product information; resolve customer complaints; and process mail orders transacted by phone or in person.

Fulfill engraving orders for the Senate Gift Shop; determine ability to engrave on various items due to size/shape of item and composition of item; prioritize engraving orders; adjust engraving equipment and computer settings to process engraving requests; consult with front office on questions regarding order; maintain engraving files; coordinate with vendor to have artwork digitized; maintain files of digitized information; and return completed orders to front office for final processing.

Track inventory of merchandise; notify warehouse personnel and front office of reordering needs; and assist Inventory Control Specialist with warehouse responsibilities for all Gift Shop merchandise. Maintain current knowledge of the Gift Shop’s Emergency Action Plan (EAP) and Continuity of Operations (COOP) plan; participate in periodic exercises and drills. Provide all customers with the highest level of customer service.

Requirements & Education

See minimum qualifications above for education details and Licenses & Certifications.

Which agency is hiring for this position?

This position is with Senate, Legislative Branch.

What is the salary for this position?

The posted pay range is $55628 – $94847/yr.

What is the application deadline?

Applications close on 2026-11-10.

Who is eligible to apply?

This position is open under the 'Public' hiring path.