Engraving & Retail Specialist – Gift Shop

United States Senate Sergeant at Arms; Washington (District of Columbia); On-site; USD 56,000 - 95,000; Full time

Job summary

Secretary of the Senate is hiring for a Sales Associate/Engraver in the Senate Gift Shop. The role blends retail duties, engraving orders, and customer service for staff and visitors.

You will manage inventory, assist with shipments, and ensure accuracy in orders and receipts. Engraving responsibilities include determining feasibility, adjusting equipment settings, and coordinating artwork digitization with front office.

Qualifications

• High school diploma or GED required; engraving experience preferred.
• 1–3 years of retail experience including warehouse/inventory preferred.
• Strong customer service, diplomacy, and communication skills.
• Ability to operate engraving equipment and related software.

Responsibilities

• Serve customers, process cash/credit transactions, and handle returns.
• Fulfill engraving orders, assess item suitability, and coordinate with front office.
• Track merchandise inventory and assist with warehouse duties.
• Maintain knowledge of the Gift Shop's policies and safety procedures.
• Provide premier customer service and handle special requests and ship orders.

Skills

Customer service

Communication

Teamwork

Cash handling

Education

High school diploma or GED

Tools

Engraving equipment

Cash registers

Inventory-tracking equipment

Job description

Secretary of the Senate is hiring for a Sales Associate/Engraver in the Senate Gift Shop. The role blends retail duties, engraving orders, and customer service for staff and visitors.

You will manage inventory, assist with shipments, and ensure accuracy in orders and receipts. Engraving responsibilities include determining feasibility, adjusting equipment settings, and coordinating artwork digitization with front office.