Sales Associate - eCommerce/Retail - AutoNation Ford Fort Worth

AutoNation; Fort Worth (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking automotive retailer as an e-Commerce Sales Associate, where you will engage with customers both online and in-person to guide them through their vehicle purchase journey. In this dynamic role, you'll leverage your exceptional communication skills to provide a seamless customer experience, negotiate terms, and ensure satisfaction before and after the sale. With a commitment to innovation and community support, this position offers the chance to make a positive impact while enjoying competitive compensation and comprehensive benefits. If you’re passionate about customer service and technology, this opportunity is perfect for you.

Benefits

Competitive Compensation

401k Matching

Health Insurance

Dental Insurance

Vision Insurance

Maternity Benefits

Discount Programs for Vehicles

Participation in Cancer Research Support

Qualifications

• Proven ability to provide an exceptional customer experience.
• Prior sales experience, preferably in retail.
• Willingness to follow up with customers.

Responsibilities

• Interact with customers online, over the phone, and in person.
• Guide customers through vehicle purchases in a no-haggle environment.
• Follow up to ensure customer satisfaction and loyalty.

Skills

Customer Experience

Sales Skills

Communication Skills

Interpersonal Skills

Organizational Skills

Technology Proficiency

Education

High School Diploma or Equivalent

Job description

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AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone, and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information, and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.

With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations, and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

Minimum Requirements for this role include:

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Drive to set and achieve targeted goals
• Prior sales experience, retail preferred
• Strong communication, interpersonal, organizational skills
• Willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and a safe driving record

Why work for AutoNation?

• You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect

AutoNation offers exciting benefits and perks, including:

• Competitive compensation and 401k matching
• Health, dental, vision insurance plans and maternity benefits
• Associate purchase and discount programs for vehicles, services, parts, and accessories
• Deals and discounts via YouDecide
• Participation in our DRVPNK mission to support cancer research and treatment

AutoNation is committed to diversity, equity, and inclusion. We welcome candidates from all backgrounds passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join us and help foster a culture of belonging while contributing to innovation and teamwork in the automotive industry.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Motor Vehicle Manufacturing