Sales Associate / Customer Service - Bristol, VA

Goodwilltnva; Bristol, Northern (VA, KY); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Employee discount

Growth opportunities

Mission-driven work

Major holidays off

Supportive team

Job summary

Goodwill Industries of Tenneva is recruiting Retail Sales Associates to join our mission-driven team in a fast-paced store environment.

You will greet customers, operate the POS system, process donations, stock merchandise, and help keep the store clean and organized for an enjoyable shopping experience.

This role supports community programs and offers growth opportunities within a collaborative, team-focused workplace.

Qualifications

• Basic computer and POS skills are required.
• Strong customer service and communication abilities.
• Reliable, flexible, and able to take initiative.
• Ability to work a varied schedule, including weekends.
• Team-oriented attitude with a willingness to help wherever needed.
• High school diploma or GED preferred.
• Prior retail, donation processing, or cash-handling experience a plus.
• Must be able to stand, bend, and lift up to 35 pounds throughout a shift.

Responsibilities

• Provide professional, courteous service to all customers and donors.
• Operate the cash register and POS (Point of Sale) system accurately and efficiently.
• Work in any area of the store as needed, including receiving/sorting donations, tagging/pricing, processing donated items, and stocking merchandise.
• Maintain a clean, safe, and organized workspace on the sales floor and in back areas.
• Follow all procedures for inventory flow and adhere to safety, security, and payment policies.
• Participate in team meetings and support store goals through teamwork and positive communication.

Skills

Basic computer skills

POS skills

Customer service

Reliability

Flexibility with schedule

Teamwork

High school diploma or GED

Retail experience a plus

Stamina for lifting up to 35 lb

Education

High school diploma or GED

Job description

Are you a people person who thrives in a fast-paced retail environment? Do you want your work to make a difference in your community? Goodwill Industries of Tenneva is hiringRetail Sales Associates to join our mission-driven team!

We’re looking for team members who are friendly, dependable, and eager to help customers while keeping our stores running smoothly. If you enjoy providing great service, staying organized, and working as part of a team, this is the role for you!

What You’ll Do

• Provide professional, courteous service to all customers and donors — greeting everyone with a smile and a “thank you.”
• Operate the cash register and POS (Point of Sale) system accurately and efficiently.
• Work in any area of the store as needed, including:
  • Receiving and sorting donations
  • Tagging and pricing clothing and household goods
  • Processing donated items for sale
  • Stocking, rotating, and organizing merchandise on the sales floor
• Maintain a clean, safe, and organized workspace in both front and back areas of the store.
  
• Follow all procedures of the Goodwill Push System for inventory flow.
• Adhere to all safety, security, and payment policies.
• Participate in team meetings and support store goals through teamwork and positive communication.

What We’re Looking For

• Basic computer and POS (Point of Sale) skills
• Strong customer service and communication abilities
• Reliable, flexible, and able to take initiative
• Ability to work a varied schedule, including weekends
• Team-oriented attitude with a willingness to help wherever needed
• High school diploma or GED preferred
• Prior retail, donation processing, or cash-handling experience a plus
• Must be able to stand, bend, and lift up to 35 pounds throughout a shift

Why Join Goodwill Tenneva?

• 4 weeks of paid time off (for full time employees after introductory period)
• Medical, dental, and vision insurance
• Employee discount at Goodwill stores
• Opportunities for growth and advancement
• A meaningful mission — your work supports employment, education, and training programs that change lives
• Major holidays off
• A supportive team environment where your contributions are valued

At Goodwill, every sale helps fund programs that empower people through work and training. Join us and be part of something bigger than just a job.

Goodwill Industries of Tenneva is an Equal Opportunity Employer.