Sales Associate - Customer Experience & Merchandising

The North Face; Novi (MI); On-site; USD 20,000 - 29,000; Part time

Job summary

The North Face is seeking a Sales Associate in Novi, MI to be the face of the brand, delivering high-energy, authentic, customer-first service. You will engage with customers, share product knowledge, and contribute to the store’s success through sales, visuals, and operations.

Ideal candidates have 0–1 year of relevant experience, a high school diploma or equivalent, and a willingness to learn product and brand knowledge. This part-time role emphasizes customer experience and teamwork.

Qualifications

• Demonstrated customer-service experience preferred; retail experience is a plus.
• Ability to engage with a diverse group of customers in a fast-paced retail environment.
• Strong communication skills, both verbal and written, with a customer-first mindset.

Responsibilities

• Engage customers and provide personalized service to create memorable shopping experiences.
• Share product knowledge and brand information to enhance the customer experience.
• Contribute to sales goals and support visual merchandising and store operations.
• Perform cashier duties and support loss-prevention initiatives as needed.
• Maintain a clean, organized, and customer-ready store environment.
• Adhere to company policies, procedures, and safety standards.

Skills

Customer engagement

Communication

Team player

Retail experience

Product knowledge

Education

High School Diploma or equivalent

Tools

POS systems

Job description

The North Face is seeking a Sales Associate in Novi, MI to be the face of the brand, delivering high-energy, authentic, customer-first service. You will engage with customers, share product knowledge, and contribute to the store’s success through sales, visuals, and operations.

Ideal candidates have 0–1 year of relevant experience, a high school diploma or equivalent, and a willingness to learn product and brand knowledge. This part-time role emphasizes customer experience and teamwork.