Sales Associate — Customer Champion & Team Player

Paylocity; Franklin (KY); On-site; USD 24,000 - 32,000; Full time

Job summary

Houchens Ace Hardware in Kentucky is seeking a floor associate to engage customers, assess needs, and help stock and merchandise while upholding our core values: Amaze Every Customer Every Time.

You'll unload trucks, restock, assist with promotions, participate in huddles, and provide friendly service across departments. Availability includes evenings, weekends, and holidays; continuous training and teamwork are emphasized.

Qualifications

• Able to communicate professionally with customers and team members.
• Skilled at providing prompt, friendly and attentive customer service.
• Strong organizational skills with a passion for details.
• Willing to learn all areas of the store and help train others.
• Proven track record of being a team player.
• Knowledge and experience of various departments is strongly desired.
• A continuous pattern of regular and prompt attendance is required.
• Availability must be flexible including evenings, weekends and holidays.
• Bilingual (Spanish) verbal and written communication skills strongly preferred.

Responsibilities

• Help unload incoming trucks and put away merchandise (as arranged by management). Maintain your assigned department: Keep clean, organized and fully stocked.
• Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a “Speed is Life” attitude.
• Cooperate with others and work well as part of a retail team, actively participate in daily huddle meetings, share ideas for improvement with management.
• Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.
• Restock merchandise displays as needed, watch end caps and side wings.
• Handle special orders for all non-stock items.
• Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting.
• Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
• When you are not with a customer or cleaning, stand in a main aisle to get the best view of customers coming into your department.
• Serve Customers in assigned departments, or storewide, and provide needed advice or information, greet customers as soon as you encounter them.
• Demonstrate the S.A.L.E.S. process
• Actively participate in store communication and initiatives
• Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.
• Use the Five Foot Rule – greet and/or acknowledge all customers within five feet of you.
• Always be polite and attentive to customers. Make eye contact and smile.
• Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question.
• Maintain awareness of all promotions and advertisement so you can tell customers about special sales.
• Always wear your radio and headset in order to effectively communicate with other associates or management.
• Respond to Customer Coordinator questions as needed.
• Assist customers with large or heavy items as needed.
• Offer customers a red basket for their shopping use.
• Assist in the training and development of peers
• Other assigned tasks as directed by supervision

Job description

Houchens Ace Hardware in Kentucky is seeking a floor associate to engage customers, assess needs, and help stock and merchandise while upholding our core values: Amaze Every Customer Every Time.

You'll unload trucks, restock, assist with promotions, participate in huddles, and provide friendly service across departments. Availability includes evenings, weekends, and holidays; continuous training and teamwork are emphasized.