Sales Associate: Cockeysville, MD

Costello's Ace Hardware | Long Island; Cockeysville (MD); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Employee Discount

Health Benefits

Flexible Scheduling

Job summary

Costello's Ace Hardware is seeking an enthusiastic Sales Associate to join their team in Cockeysville. The ideal candidate will deliver an exceptional shopping experience by assisting customers, handling transactions, and maintaining store standards. If you're passionate about customer service and eager to learn about a wide range of products, apply today!

Qualifications

• Friendly and customer oriented.
• Enthusiastic about helping customers.
• Willing to learn retail products and services.

Responsibilities

• Assist customers throughout the buying process.
• Help customers find products and explain usage.
• Maintain cleanliness and organization of the store.

Skills

Customer Service

Sales Skills

Product Knowledge

Job description

Job Details

Level: Entry

Job Location: BHC Cockeysville - Cockeysville, MD

Position Type: Sales Associate

Salary Range: Undisclosed

Job Category: Retail

Description

WE OFFER GREAT BENEFITS:

We are looking for friendly, customer oriented, and enthusiastic people to join the Costello's Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time!

Position Summary

A Retail Sales Associate is responsible forassisting customers throughout the buying process. Their duties include greeting customers when they enter the store, helping customers find specific products or showing them how to use them and ringing up customer purchases on the POS register.

Job Functions

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers questions and provide information on procedures and policies
• Be at your workstation on time
• Be customer ready whenever you are on the stage/sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked and priced properly
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry-out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
• Address all safety concerns immediately
• Advise store management of any pricing errors
• Advise store management anytime you say "no" to a customer
• Take initiative to learn product knowledge
• Take initiative to learn selling skills
• Perform other tasks as asked by store management

Sales Floor Duties

• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

Register Duties

• Ring each transaction accurately
• Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
• Call for help when more than 3 customers are waiting
• Keep busy around the registers when you are not ringing
• Process merchandise returns as needed

Physical Requirements

Essential Physical Ability	Frequency	Requirement
Walking	Frequent	Flat surfaces from point to point
Standing	Constant	All work performed on feet
Sitting	None
Stooping	Frequent	To pick up cartons at floor level
Reaching	Frequent	To a height of 6 feet
Lifting	Frequent	Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
Hand Dexterity	Frequent	Must be able to use at least one hand to operate register and complete paperwork
Pushing/Pulling	Frequent	Move hand jacks from place to place
Carrying	Frequent	Up to 50 lbs., up to 10 feet, occasionally more
Climbing	In-frequent	Stairs in storage rooms; ladders
Vision	Constant	Read labels, recognize boxes, safety in working
Hearing	Constant	Safety Signals

Bellmore Home Center, Inc. d/b/a Costello's ace Hardware is an Equal opportunityEmployer.