Sales Associate

Range USA; Ypsilanti (MI); On-site; USD 19,000 - 21,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Unlimited Shooting

Discounts

Job summary

Range USA is the nation’s largest operator of indoor shooting ranges. We’re growing nationwide and seek team members who deliver easy, welcoming experiences. As a Sales Associate, you’ll fuse product knowledge with selling skills to help customers fulfill their range experience.

The role requires 1–2 years of customer service sales, ability to handle compliant processes, and a willingness to work a flexible schedule including nights and weekends. 21+ and high school diploma are required.

Qualifications

• High School Diploma or equivalent
• 1-2 years of customer service sales experience
• Ability to understand, recall and follow complex compliance regulations with confidential information
• Flexible schedule including nights, weekends and holidays
• Must be 21 years of age

Responsibilities

• Greet customers and facilitate the customer experience
• Convert customers to buyers by asking for the sale
• Inform customers of services, discounts, and promotions
• Handle range check-in and ensure efficient, compliant rental process
• Communicate with Range Safety Officer about safety and issues
• Assist with ecommerce picking and order fulfillment

Skills

Customer service

Sales skills

Attention to detail

Education

High School Diploma or equivalent

Job description

Job Location: Ypsilanti, MI - Ypsilanti, MI 48197
Position Type: Part Time
Education Level: Not Specified
Salary Range: $13.75 - $15.00 Hourly
Travel Percentage: None
Job Shift: Any
Job Category: Retail

Range USA is the nation’s largest operator of indoor shooting ranges – a friendly and safe place to shop, shoot, and learn. We’re committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We’re growing nationwide, and we want the right people with us. At Range USA, your work has real impact.

Position Overview

The Sales Associate role ensures every single Range USA customer is provided the assistance and knowledge to fulfill the experience they are seeking by being proficient in product knowledge, selling skills and operations. The main responsibility of the Sales Associate is to convert Range USA customers to buyers with sales that fulfill the desired experience.

Core Values Alignment

• Curious – ask questions, find and solve problems
• Passionate – care deeply about the brand, team, and customers
• Do it Right – take pride in accuracy and credibility
• Service – put others above ourselves

Key Responsibilities

• Commitment to the mission of Range USA by providing the easiest and best customer service in the USA.
• Provide outstanding customer service that is dedicated to exceeding customer expectations and fostering lasting relationships.
• Greet customers and facilitate the customer experience.
• Convert Range USA customers to buyers by asking for the sale to fulfill desired experience.
• Ensure our customers leave with the complete package supporting their main purchase. Inform customers of Range USA services, discounts, exclusive offers, sales, and promotions.
• Conduct range customer check-in in an efficient and friendly manner.
• Maintain the range timer for proper tracking of customer time.
• Ensure an efficient and compliant range firearm rental process.
• Utilize radios to communicate with Range Safety Officer regarding safety and customer issues.
• Answer customer questions regarding product pricing, features, benefits, and availability.
• Maintain compliance with all involved government agencies including 4473 and background check processes.
• Remain up to date on new product and industry news.
• When acting as an ecommerce picker, the pickup dashboard must be checked every hour, and any new orders should be picked.

Desired Skills & Experience

• High School Diploma or equivalent required.
• 1-2 years of customer service sales experience, preferably within a specialty retail environment.
• Ability to understand, recall and follow complex compliance regulations and the ability to work with highly confidential information.
• Availability to work a flexible schedule and hours necessary to open and/or close the store including nights, weekends, and holidays.
• Must be 21 years of age.

Employee Benefits

• Medical, Dental, and Vision health insurance
• Unlimited Shooting - Free Classes
• Industry-leading online and in-store discounts
• Manufacturer rewards and points program
• No firearm experience needed - we offer paid training

This job description may be updated as needed and is not all-inclusive of expected duties and responsibilities.