Sales Associate

Ring's End, Inc.; Wilton (CT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401(k) plans

Medical insurance

FSA & DCA

Employee discounts

Life insurance

Long & short-term disability

Paid holidays

PTO

Employee assistance program

Legal counseling program

Job summary

Ring's End, Inc. in Wilton, CT is seeking a full-time Customer Service / Sales Associate to help customers, promote products, and ensure a positive shopping experience.

The role includes handling inquiries by phone and email, processing orders at the point of sale, coordinating deliveries, maintaining inventory, and supporting the team to meet customer needs.

Qualifications

• Customer service experience in retail or building materials preferred.
• Ability to learn product lines and upsell.
• Strong communication and problem-solving skills.

Responsibilities

• Assist customers and promote Ring's End products and services.
• Handle complaints and resolve issues promptly and fairly.
• Schedule deliveries and coordinate with customers and drivers.
• Answer phones and emails and maintain organized inventory.
• Meet customer needs and contribute to store profitability.

Skills

Customer service

Problem solving

Communication

Sales orientation

Attention to detail

Teamwork

Tools

POS software

Vendor quoting software

Delivery scheduling software

Job description

Customer Service / Sales Associate

Ring's End, Inc. is seeking a determined full‑time Customer Service / Sales Associate in Wilt, CT. This position earns competitive pay and is eligible for great benefits, including traditional and Roth 401(k), 3% 401(k) safe‑harbor company contribution, various medical insurance plans, FSA & DCA, employee discounts, life/accidental death & dismemberment insurance, long & short‑term disability, paid holidays, paid time off (PTO), employee assistance program, and a legal counseling program.

About Ring's End Inc

We are a Connecticut‑based lumber and building materials retailer serving Connecticut, South County, Rhode Island, and Westchester County, New York. We are a third‑generation, family‑run company with a rich history dating back to 1902. Guided by a tradition of service and a commitment to innovation, we are dedicated to becoming the premier resource in the building material industry for builders and remodelers, painting contractors, architects, and homeowners.

Our growth and success are due to our team of professionals. We employ the best team in the industry, ensuring we maintain a diverse and evolving work environment that values cooperation and teamwork. We look for innovation and continuous improvement in everything we do.

Responsibilities

In this retail role, you are responsible for profitability and customer satisfaction in our stores. As our ambassador, you interact and assist customers with a smile. You correspond with regular customer contacts and potential customers, promoting the sale of Ring's End products and services. You handle consumer dissatisfaction and specific customer complaints fairly and promptly. You schedule deliveries, follow up, guide and advise clients on building material inquiries, answer phones and emails, keep inventory organized, and help in any other way to meet customer needs.

Qualifications

• Ability to be flexible and adaptable to changes
• Exceptional customer service and problem‑solving skills
• Ability to work on point‑of‑sale software as well as various vendor and quoting software
• Firm grasp of basic mathematical functions
• Positive attitude that contributes to a high company morale
• Goal‑oriented and self‑motivated
• Strong relationship‑building skills with customers
• Effective communication skills
• Professional presentation

Benefits

Competitive pay, 401(k) plans, medical insurance, FSA & DCA, employee discounts, life insurance, long & short‑term disability, paid holidays, PTO, employee assistance program, and a legal counseling program.