Sales Associate

Jobtailor; Burlington (NC); On-site; USD 36,000 - 45,000; Full time

Job summary

Casa de Montecristo in Burlington, NC seeks a dedicated tobacconist to deliver world-class guest experiences and expert product knowledge. You will act as a brand ambassador, build customer relationships, and drive sales while upholding company policies and safety standards.

Ideal candidates show exceptional interpersonal skills, flexibility to work nights/weekends, and a strong work ethic, contributing to team goals and a premium retail experience.

Qualifications

• Previous experience in a retail, hospitality or service-centric environment.
• POS and/or computer skills needed.
• Cigar knowledge is a plus.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Exceptional interpersonal skills.
• Hands-on team player with a strong work ethic.
• Passionate and persistent about delivering a stellar guest experience.
• Track record of meeting challenging sales and operational goals.
• Demonstrated flexibility and emotional intelligence to adapt to frequently changing business conditions.

Responsibilities

• Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills
• Serve as a Casa de Montecristo brand ambassador
• Build relationships with customers
• Communicate product features, benefits, and promotional information
• Become a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals
• Develop and maintain strong knowledge of Casa de Montecristo products
• Assist in complete store operations and execute corporate initiatives in a timely, efficient, and resource-wise manner
• Follow Casa de Montecristo policies, SOPs, and state and local regulations
• Maintain visual and cleanliness standards to support the brand image
• Ensure a comfortable, responsible, and safe environment
• Perform other duties as assigned

Skills

Guest Experience

Interpersonal Skills

Team Player

Strong Work Ethic

Emotional Intelligence

Flexibility

Sales Skills

Cigar Knowledge

Tools

POS System

Computer Skills

Job description

• Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills


• Serve as a Casa de Montecristo brand ambassador


• Build relationships with customers


• Communicate product features, benefits, and promotional information


• Become a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals


• Develop and maintain strong knowledge of Casa de Montecristo products


• Assist in complete store operations and execute corporate initiatives in a timely, efficient, and resource-wise manner


• Follow Casa de Montecristo policies, SOPs, and state and local regulations


• Maintain visual and cleanliness standards to support the brand image


• Ensure a comfortable, responsible, and safe environment


• Perform other duties as assigned

Requirements

• Previous experience in a retail, hospitality or other service-centric environment


• POS and/or computer skills needed


• Cigar knowledge is a plus


• Ability to work a flexible schedule, including nights, weekends, and holidays


• Exceptional interpersonal skills


• Hands-on team player with a strong work ethic


• Passionate and persistent about delivering a stellar guest experience


• Track record of meeting challenging sales and operational goals


• Demonstrated flexibility and emotional intelligence to adapt to frequently changing business conditions


• Ability to regularly stand, walk, use hands, reach with hands and arms, and talk or hear


• Ability to frequently climb or balance, stoop, kneel, or sit


• Ability to frequently lift and/or move up to 35 pounds


• Ability to adjust focus


• Ability to work in an environment exposed to smoke or airborne particles, and occasionally wet or humid conditions

Core Competencies

Demonstrates exceptional guest service and sales skills while serving as a brand ambassador for Casa de Montecristo. Maintains strong product knowledge and adheres to operational standards to ensure a safe and welcoming environment.

Highest-signal resume keywords

• Guest Experience


• Sales Goals Achievement


• Cigar Knowledge


• Interpersonal Skills


• POS Skills

Hard Skills

• Sales Skills


• Product Knowledge


• Store Operations


• KPI Goals


• Visual Standards Maintenance

Soft Skills

• Exceptional Interpersonal Skills


• Team Player


• Strong Work Ethic


• Emotional Intelligence


• Flexibility

Industry Keywords

• Tobacconist


• Casa de Montecristo


• Retail


• Hospitality


• Service-Centric Environment

Tools & Technologies

• POS System


• Computer Skills