Sales Associate

Cardinal Home Center; Virginia; Presencial; USD 23 000 - 30 000; Tempo integral

Resumo da oferta

Cardinal Home Center in Madison, VA is seeking a Sales Associate to deliver high-level customer service and promote the Cardinal brand at the sales counter for in-store and phone-in customers. You will process transactions using the Spruce POS system and assist with purchases, inquiries, and quotes.

The role requires strong product knowledge, flexibility to work Saturdays, and ability to collaborate with yard, sales floor, paint, and corporate teams to ensure a positive customer experience.

Qualificações

• Must provide high-level customer service and promote Cardinal brand.
• Ability to process transactions and answer customer questions.
• Familiarity with Spruce POS system and retail processes.

Responsabilidades

• Sell products and services using knowledge and expertise.
• Assist in-store and phone-in customers with questions and payments.
• Provide quotes for materials and services and follow up to close transactions.
• Handle web and e-commerce orders and coordinate with store team.
• Track orders to ensure timely pickup or delivery.
• Process returns and refunds per policy.
• Collaborate with Yard, Sales Floor, Paint, and Corporate teams.

Conhecimentos

Customer service

Sales experience

POS system Spruce

Product knowledge

Communication skills

Teamwork

Flexible hours

Ferramentas

Spruce POS

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Cardinal Home Center-Madison, Madison, VA, US

Salary Range: $17.00 To $22.00 Hourly

Cardinal Home Center provides comprehensive solutions to builders, contractors, and homeowners utilizing expertise, inspiration, and top industry building supplies. We are a local fourth-generation family-owned business with over 30 years in the lumber and building supply industry. Our customers have come to depend on the helpful advice our friendly associates provide. We offer competitive pay and benefits in a flexible, family-oriented work environment.

Cardinal Home Center has an immediate need for a qualified Sales Associate to join our Madison sales team. The Sales Associate p rovides high-level customer service in order to sell products and promote the Cardinal brand. The Sales Associate processes transactions at the sales counter for both in-store and phone-in customers via the Spruce POS system and answers customer questions and assists customers with purchases, as needed.

Essential Duties and Responsibilities

• Sell products and services utilizing appropriate knowledge, techniques and expertise.
• Assist in-store customers by answering their questions and processing their payments.
• Assist phone-in customers by answering their questions and processing their payments.
• Provide quotes to customers for materials and/or services and follow up as necessary to complete transactions.
• Assist web (on-line) customers by contacting them in a timely manner and answering their questions, placing orders and processingpayment.
• Assist e-commerce customers by contacting them according to established SOP and providing Sales support.
• Assist customers by escorting them to the appropriate products within the store.
• Place custom orders for windows, doors, and other materials as directed by store manager or assistant manager.
• Follow Special Order SOP in order to process appropriately.
• Track customer orders to ensure products are picked upaccording to established timeline.
• Process returns and refunds per company policy.
• Utilize suggestive selling techniques to achieve appropriate customer satisfaction and business improvement.
• Communicate with Yard, Sales Floor, Paint, and Corporate personnel as necessary in order to maintain positive customer experience and relations.
• Utilize the Spruce system to view inventory and process transactions.
• Maintain customer contact for open orders until the order isprocessed or closed.
• Follow all other SOPs and guidelines pertaining to discounts and other related job functions, as directed by the Store Manager or Assistant Manager.
• Attend supplier learning courses, plant tours and sales meetings on occasion to increase product knowledge.

Required Knowledge, Skills, and Abilities:

• Must be safety conscious and this must be shown on the job.
• Must be able to work without close supervision.
• Must have product knowledge.
• Must work closely with the yard on customer orders and feedback.
• Must be willing to work flexible hours including Saturdays as needed.