Sales Associate

Lands' End; Rochester (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Lands' End is seeking a Sales Associate to join our store team. You will deliver friendly, product‑expert service, identify customer needs, and help guests select outfits that fit their style and budget.

You will maintain brand standards, process transactions accurately, and stay informed on trends and Lands' End offerings to drive sales while providing a positive shopping experience.

Qualifications

• Excellent selling skills.
• Strong verbal and written communication abilities.
• Ability to communicate effectively with team members and stakeholders.
• Inspires, motivates, and leads a team to achieve goals.
• Follows written and verbal instructions and meets deadlines.
• Strong decision-making and time-management skills.

Responsibilities

• Drives sales using consultative selling to identify customer needs and provide solutions.
• Provides highest level of customer service with friendly, personalized attention.
• Maintains knowledge of Lands’ End website navigation to assist customers when items aren’t in store.
• Processes transactions efficiently using POS and online systems.
• Maintains product knowledge and current fashion trends to enhance service and sales.
• Participates in markdowns and promotional activities as needed.
• Replenishes stock and adheres to visual brand standards.
• Availability to work varied hours to support business needs.

Skills

Excellent selling

Verbal communication

Written communication

Inspire and lead a team

Follow instructions

Decision making

Organization & time management

Attendance adherence

Education

High school diploma or equivalent

Job description

Position Summary

As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position enhances the experience of our customers and drives profitable sales by providing product expertise and advanced selling skills. Sales Associates also assist in ensuring that both store and visual brand standards are being met.

Essential Job Functions (Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.)

• Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities
• Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs
• Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store
• Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures
• Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales
• Performs markdown and other promotional activities as needed
• Responsible for stock replenishment and adhering to visual brand standards.
• Availability and flexibility to work varied hours to support the needs of the business

Essential Skills

• Excellent selling skills
• Strong verbal and written communication skills.
• Ability to effectively communicate with team members and other stakeholders.
• Ability to inspire, motivate, and lead a team to achieve goals.
• Ability to follow written and verbal instruction and meet deadlines on projects/tasks
• Strong decision-making and strategic thinking skills.
• Excellent organizational and time-management skills.
• Ability to prioritize tasks and meet deadlines.
• Ability to receive feedback and take action when appropriate
• Ability to adhere to Lands’ End Attendance program. For hourly full-time positions: Must be able to work a 40-hour work week and be available for overtime as business needs arise (e.g. peak season). For hourly flexible part‑time positions: Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours
• Flexible and adaptable to change
• Knowledge of Lands’ End merchandise is strongly preferred

Physical Requirements

• Ability to sit for long periods of time.
• Ability to lift up to 40 lbs..

Education & Experience Requirements

• Previous experience in retail strongly preferred
• High school diploma or equivalent preferred but not required
• Demonstrates consistent performance and growing expertise in specialized tasks.