Sales Associate

Rocky; South Hadley (MA); Hybrid; USD 22,000 - 28,000; Part time

Job summary

Rocky’s Ace Hardware in South Hadley, MA is looking for a sales associate to deliver outstanding customer service and assist with daily store operations. The role includes cashiering, stocking, merchandising and helping customers identify their needs.

You will work with management to achieve sales goals, maintain store appearance, and ensure promotions are understood and applied. Join a team focused on helpful service and friendly interactions.

Qualifications

• Experience delivering helpful customer service.
• Ability to process sales quickly and accurately.
• Experience with cash handling and receipts.

Responsibilities

• Provide amazing customer service and determine customer needs.
• Ring on registers, handle receipts and cash.
• Maintain store cleanliness and organize displays.
• Assist in stocking, receiving shipments and merchandising.
• Support management to reach sales goals.

Skills

Customer service

Sales skills

Cash handling

Merchandising

Stocking & receiving

Tools

Cash register system

Job description

Rocky's Ace Hardware, 487 Newton Street, South Hadley, Massachusetts, United States of America

Job Description

Posted Tuesday, September 8, 2026 at 4:00 AM

Position Summary:

This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate position is responsible for the operations of our store and plays a key role in providing Amazing customer service by engaging the customer and determining their needs and project requirements.

• Ability to combine amazing customer service with strong sales skills;
• Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
• Work with management team to achieve established sales and productivity goals;
• Assisting in maintaining the good working condition of store equipment;
• Work with management to develop and execute ideas and activities to increase store traffic;
• Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Greet customers as they enter the store
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Solicit customers to open an Ace Rewards card
• Issuing receipts, refunds, credits or change due to customers
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.

Rocky's Ace Hardware, 487 Newton Street, South Hadley, Massachusetts, United States of America